RH2020 - search takes forever and shows an unresponsive page

Participant ,
May 19, 2022 May 19, 2022

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I noticed something weird. I have a Frameless help output. Everything works fine. Just the search has suddenly started some weird behavior. Whatever I search takes a very very long time to get results. The results don't show up but gives a message about unresponsive page. Any idea why?

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Adobe Community Professional ,
May 20, 2022 May 20, 2022

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As it has been working OK, something has obviously changed.

 

  1. Generate the About RoboHelp sample project to the same network drive. That should tell you whether or not it is your project or the network.
  2. Generate your project to a different folder on the same drive.
  3. Have your network people changed anything?
  4. Have you got Update 7 applied?

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Participant ,
May 23, 2022 May 23, 2022

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I am using Update 7.

Well, here is more about this scenario.

This is something to do with specific words. For example, when the search string has the work 'mapping' the results are getting blocked. The browser just freezes, I checked if the work 'mapping' is part of stop words. However, 'mapping' is not a stop word.

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Adobe Community Professional ,
May 23, 2022 May 23, 2022

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One to take up with Support I think. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

New Users: Default forum names can be changed in your Account Settings.

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Explorer ,
May 24, 2022 May 24, 2022

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We had that issue to the point that the search will actually lock up browser.  At the time, it was due to a js loop when executing the search.  I was able to cut down on it by excluding certain large pages from the search index.  Also, Firefox tends to fair poorly in this situation. 

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