RH5 will not generate PDFs

[ccardimon]

I think my installation of RoboHelp X5 was botched from the beginning. The "Generate PDF" check box has never been available or enabled.

I don't remember installing it from the CD, but when I tried to install it, I was told it was already installed. Yet, it remains dimmed.

Any suggestions would be appreciated.

Craig

[MRKRobo]

FWIW, have you uninstalled, rebooted and then reinstalled RH?

Do you have any PDF programs already installed?

What OS you have?

[ccardimon]

No, I haven't. I was not aware that uninstalling, rebooting, and reinstalling was recommended. My fault if this is commonly known. I guess I could do it. My project files do not live where the program files are. Playing Devil's Advocate, suppose they did. Would that make a difference?

Yes, I have Adobe Acrobat 8.1. Would I have dump it, as in uninstall it?

I am running Windows XP Pro.

Craig

[MRKRobo]

I wouldn't think the Adobe Acrobat is the problem.
Using the "botched from the beginning" statement, I presumed some corrupt installation. That's the "reinstall reboot" suggestion. Of course you backup as necessary, and ensure your PC is "healthy" ( no malware, defragged, etc.)

See Peter Grainge's site on more specifics on installing RH:
http://www.grainge.org/pages/authoring/installing/installing.htm#uninstalling

I can't imagine how file location could cause this issue...

[ccardimon]

I think your "corrupt installation" phrasing is correct.
My pc is as healthy as possible. I scan and defrag weekly.
I am familiar with Peter Grainge's site. I have read that page. I will be sure to re-read it and have it open when I am performing your suggestion.
Thank you.

Craig