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heath_huff
Known Participant
June 17, 2009
Question

RH7 Hangs on "Closing Database"

  • June 17, 2009
  • 2 replies
  • 1318 views

I'm using RH7, sole author, working from a local copy.  I was using SVN as an external version control system, and still plan on doing so, but I don't have the project in an SVN repository at this time.  Even if I did, I don't see how RH7 would know, but perhaps someone can educate me.

At any rate, my problem is that RH7 cannot close my project.  Every time I go to close the project at the end of an authoring session, it hangs and the status bar reads, "Closing Database."  Can anyone tell me why I might be locking up?  THe issue has not yet resulted in any data loss, but I've had data loss issues with RH7 in the past that lead me to work locally, and I don't trust it not being able to close gracefully.

Thanks,

Heath

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2 replies

A
Anonymous
June 18, 2009

just for snorts and chortles, can you check to see that the folders that contain your program and/ or data files haven't mysteriously become Read Only for you?

If you create a new project and create just one new topic in it, can you save that?

And you do say that you are working with a local copy - I assume that means the program is installed on your lcoal hard drive.

Is your data on your hard drive (strongly recommended), or on a network drive (BAD, YUCK, NEVER EVER DO IT)?

Did I miss that detail?

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heath_huffAuthor
Known Participant
June 18, 2009

Nope.  I have full access to all of them.  I'm using a local copy of RoboHelp installed on my hard drive to work on a local copy of my project, also living on my hard drive.  If I create a new topic I can save it just fine.  I never lost any data, I just couldn't close my project.  RoboHelp would hang until I instructed windows to kill the process.

RoboColum_n_
RoboColum_n_
Legend
June 18, 2009

Hi Heath.

I'm not sure if this is any use but I have been experimenting with SVN as our source control app. From my experience so far, the SVN menu items are available on all files regardless of whether they are inside or outside the SVN database area. You don't say where this project is, so maybe it is worth seeing if you can copy the files to another location and seeing if that makes a difference. You might also try renaming the projectname.cpd file before opening the project.

Let us know how you get on as I for one would be very interested to know.

Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

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heath_huffAuthor
Known Participant
June 18, 2009

Thanks for the response.  I would be very interested to see what you've discovered so far working with SVN, and to discuss best practices or what my best approach might be.  I like SVN, but have found it a bit tricky to use with RoboHelp projects.  Not for the topics, but for the project files.

I'm using Tortoise for my SVN GUI.  The SVN menu items (i.e., the Tortoise menu) do appear, but I believe you have to have the directory imported into the SVN repository before SVN does anything with the directory.

I'll try moving it to another location/renaming it and see what happens.  More to follow.

H
heath_huffAuthor
Known Participant
June 18, 2009

You are right on both counts from what I've discovered. We have only just started to look at it - we use Visual Source Safe in a production environment - as our Developers use it. First impressions are that it is a lot more fiddly with RH projects as we update files in a very different from developers. It seems to work but we'll have to change our procedures fairly significantly.

Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.


All right.  I finally got some time today to work on this problem again.  I moved the project to a new directory--still hangs.  You had advised me to rename the .cpd file.  What does that file govern?  Should I rename just that file?

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