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kcasper
Known Participant
December 11, 2007
Question

RH7 Messge: Unable to load Virtual Transaction Module

  • December 11, 2007
  • 1 reply
  • 2909 views
I have been running RH7 for Word for a few weeks now and until just today, all was well. I tried to open one of my help documents and it first gives me a message that says "Unable to load Virtual Transaction Module' and then another that says "Robohelp Explorer is unable to open Microsoft Word". It was working fine this morning and all of the sudden started doing this. I can't find anything about the Virtual Transaction Module in the help file. Can anyone help?

Thanks!
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1 reply

K
kcasperAuthor
Known Participant
December 11, 2007
Problem fixed, thanks anyways.
Captiv8r
Captiv8r
Legend
December 11, 2007
Hi kcasper

It's considered good form in venues such as these, to provide what your solution was. Think about it. You came here seeking an answer to a problem you were having. While you didn't get a helpful response, you may have performed a search to see if an answer existed already and you just needed to find it. So if you post your solution, it could benefit someone else having a similar issue down the road.

Cheers... Rick
A
Anonymous
September 11, 2009

Did that machine have X5 on it before?

Did you buy an upgrade licence?

If yes to both, did you uninstall X5 before installing RH8?

Did you install with admin rights? If you did not, I don't think it would return this error but it is worth checking.

See www.grainge.org for RoboHelp and Authoring tips


Hi,

Thanks so much for getting back to me so quickly!

It did have x5 on it before, and I used to get the same error, but I just ignored it.  I did just buy the upgrade to 8 yesterday and installed it.  I did not remove X5 before installing version 8.

Right now, I have removed all things robohelp on my computer, and am about to reinstall everything.  Can I just install my upgrade to 8 or do I have to reinstall X5 as well?

I do have admin rights.

Thanks,

Steph

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