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kcasper
Known Participant
December 11, 2007
Question

RH7 Messge: Unable to load Virtual Transaction Module

  • December 11, 2007
  • 1 reply
  • 2909 views
I have been running RH7 for Word for a few weeks now and until just today, all was well. I tried to open one of my help documents and it first gives me a message that says "Unable to load Virtual Transaction Module' and then another that says "Robohelp Explorer is unable to open Microsoft Word". It was working fine this morning and all of the sudden started doing this. I can't find anything about the Virtual Transaction Module in the help file. Can anyone help?

Thanks!
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1 reply

K
kcasperAuthor
Known Participant
December 11, 2007
Problem fixed, thanks anyways.
Captiv8r
Captiv8r
Legend
December 11, 2007
Hi kcasper

It's considered good form in venues such as these, to provide what your solution was. Think about it. You came here seeking an answer to a problem you were having. While you didn't get a helpful response, you may have performed a search to see if an answer existed already and you just needed to find it. So if you post your solution, it could benefit someone else having a similar issue down the road.

Cheers... Rick
A
Anonymous
September 11, 2009

If you were getting the message before, it's anyone's guess what the cause is.

Don't install X5 again. Just install RH8. You will need the X5 serial number during the install.

Post back how you get on.

See www.grainge.org for RoboHelp and Authoring tips


I wiped my system clean of anything RoboHelp, and installed RH8 and I'm still having problems.  Now I have other issues I didn't before and new error messages.

When I open "RH for Word" I get the following errors.

1. Run-time error '49':

Bad DLL calling convention

I click "End"

then I get "RoboHelp Explorer is unable to start Microsoft Word" but word seems to start just fine.

I click "ok"

Microsoft HTML Help is set as my Primary layout and when I compile it says I have a fatal error, but then the line after it says that it compiled fine.  When i try to run my chm file I get this error.

cannot open the file: mk:@MSITStore: c:\path of my chm file

The history of how I got here.... Our project was working with RH5X (we were using winhelp 4 as primary layout) but the context sensitive help with the .hlp file wasn't working for our Vista users so we switched to the chm format.  Once we switched our context sensitive help stopped working on our dialogs for all OS's, and when we did a "search" in the main help, it pulled up all the search results plus the ID's from the CSH.

I called Robohelp for help, and they basically told me they didn't support 5X anymore ad upgrade and then call back if the problem wasn't fixed.  Now I have more problems.

I'm getting really frustrated!

Any help would be EXTREAMLY and GREATLY appreciated!!!

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