A

Anonymous

Question

RH7 TOC books don't open in Firefox

Forum|Forum|18 years ago
November 27, 2007
45 replies
5091 views

I just upgraded from RoboHelp 6 to 7. The first thing I did after the upgrade was to generate my Webhelp project. I wanted to check that the output was acceptable. In Mozilla and IE, the output is fine. When the help opens, the book containing my default topic is open in the TOC and all the other books open and close when I click them.

But in the Firefox, all the TOC books are closed when the help first opens. None of the books will open until I click the book containing my default topic. After I open that book, the others open as they should.

I don't have this problem with the help I generated this morning before I upgraded.

Any ideas as to what's causing this?

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H

HKabaker

Inspiring

Also, please verify whether the browser forward and back arrows work after you click Esc, as well as resizing the TOC pane.

Then there's the browser Reload icon. If it reloads normally after Esc, please note whether the wheel is spinning again.

I'm browsing with tabs, by the way, and opening new tabs instead of windows.

Harvey

E

Ejung

Known Participant

After I press Esc, the books in the TOC do not autosync. The Back/Forward buttons do work - but how do you work around this problem? We can't possibly tell our users to press Esc ;)
Alan_Davidson also used RH7 and the workaround worked for him. What is different about his project?

H

HKabaker

Inspiring

Folks,

If you wait until Firefox has loaded the TOC and seems to be ready, but the wheel is still spinning, and you click Esc to stop the spinning,

how do the TOC books and sync behave?

Harvey

Peter Grainge

Community Expert

Bad news guys. The main project no longer works properly under RH7, based on an initial test. Unfortunately my instructions were not followed precisely so the test is having to be redone but I doubt it will make a difference.

Once the retest is completed, assuming no change, I will advise Adobe of the problem.

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Peter Grainge

Community Expert

1] Send me another email without any attachment.

2] Check the original is not blocked by your firewall. Many of them will block RH projects.

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B

BillK1948

Participating Frequently

OK, email without attachment sent at 19:35.
Thanks

B

BillK1948

Participating Frequently

I am also having the same problem even after making the changes to the code. Did you figure out if it was your settings?

Thanks for responding. There are three of us who have this problem, which helps to confirm that it is an application bug rather than faulty operation/installation.

None of us has come up with a solution as yet, but we will post information on the forum if someone finds out how to sort it. I have registered it as a bug with Adobe a few days ago, but no response from them. Maybe if a few more people report it they will take notice.

Peter Grainge

Community Expert

Not seen yet?

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B

BillK1948

Participating Frequently

Peter - I sent it to the email address given on your website. It has a 470 KB attachment as a zip file.

Peter Grainge

Community Expert

I didn't say I hadn't heard of the problem, I just haven't heard from anyone saying the fix didn't work.

I doubt reinstalling will fix this.

Send me the small project you created.

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B

BillK1948

Participating Frequently

OK Peter, I have sent you an email

Peter Grainge

Community Expert

To the best of my knowledge, the changes posted do work. Have you tried ticking the republish all option or generating to a new location?

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B

BillK1948

Participating Frequently

Yes, I have tried different locations, and several WebHelp projects - even the simplest project with just two books and five topics behaves the same way. The symtoms are completely consistant.
Anyway, if you haven't heard of this problem, it is obviously something wrong with my setup. So I will re-installing RoboHelp and try again.
Thanks Peter.

A

Anonymous

Thanks kath33 and Captiva8r!

To recap, the solution is to edit this file (assuming a default install):

C:\Program Files\Adobe\Adobe RoboHelp 7\RoboHTML\WebHelp5Ext\template_stock

This is the edit to make:

Type « gsTP=null; » just after « sHTML+=" ».
In other words:

sHTML+="markBook("+nIdx+")

should be changed to:

sHTML+="gsTP=null;markBook("+nIdx+")

-Al Davidson

B

BillK1948

Participating Frequently

It has been a couple of months since the 'TOC books don't open in Firefox' issue, so I was hoping that someone might be able to help with my problem...
The TOC books don't open in Firefox (IE is okay) via autosync unless I have previously opened them manually.
I have made all the changes to files suggested on the forums and Peter Grainge's (excellent) site. I am using RoboHelp 7 and Firefox 2.0.0.11. My default topic is not within a book and is at the top of the TOC. None of my books are linked to topics.

Any ideas?

A

Anonymous

I saw this too, but if you keep "playing" with it, eventually books start to open. this is very weird.

Peter Grainge

Community Expert

I think Harvey meant it was a convention, probably from the days before autosync was available with any help authoring tool. Perhaps he is suggesting that you adopt the old convention to resolve the problem you are having.

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