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TechComm2
Participating Frequently
May 11, 2011
Question

RH7 - Viewing WebHelp in IE9 creates two vertical scroll bars

  • May 11, 2011
  • 2 replies
  • 2629 views

An extra frameset appears to be in the main htm page (attached) that is generated by RoboHelp.  Here’s the frameset:

<frameset cols="100%,*" frameborder=no border=0>

  <frame src="whnjs.htm">

  <frame src="whskin_blank.htm" noresize>

</frameset>

When viewing the help in a Telerik RadHtmlPlaceholder control in Internet Explorer 9, this frameset causes our help content to appear twice.  The content is stacked on top of each other, and a vertical scroll bar is added.

Manually removing this frameset resolves the issue.

Has anyone else seen this issue, and if so, are there any RH options for resolving it?

This topic has been closed for replies.

2 replies

D
devboy
Participant
June 9, 2011

Hi,

It's not a problem confined to sites using Telerik controls. If you visit the Techscribe page that discusses WebHelp files (http://www.techscribe.co.uk/ta/web-to-help.htm) using IE9 and click the 'Basic Topic 1' link, you'll see a horozontal scrollbar appear on the parent page to accomodate what I guess is the frameset.

If you use IE9 in compatibility mode (I'm not sure whether this emulates IE7 or IE8) it's not a problem but that's not an option for me.

Regards.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 12, 2011

I have not seen anyone post about Telerik RadHtmlPlaceholders. What I have seen is a similar display in two scenarios.

  1. When using an older version of Firefox. In that instance the tabs in the lower part of the screenshot were a bit different as in your screenshot. The problem is that we don't know what was different in the later version.

  2. When using merged webhelp and the start page for a child project is called instead of a topic. In that case the tabs are unlikely to be different.

Sorry I cannot offer anything definite. Maybe you need to approach Telerik.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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T
trcomm0903
Participating Frequently
September 22, 2011

I observed the extra frameset problem when using a combination of RH7 and IE9 on my client's QA server. The clent has elected to avoid using the compatibility feature of IE9, so I will need to manually remove the code that causes this problem and retest.

But I would like to ask if users of RH8 and RH9 have also encountered this problem? So far my impression is that only RH7 users with IE9 experience extra framesets.

Thanks.

Tom

S
sheeba_12345
Known Participant
November 24, 2011

Our developers made some adjustments and the extra frameset has now disappeared. So for us the problem is solved, with RoboHelp 9 and IE9.

Thanks.

Tom


I m calling Robohelp 9 from a link in my Flex application When the help window popups a horizontal and vertical srollbar is added to the parent window(which is in Flex) This issue is occuring in both IE9 and chrome.

Please provide help.

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