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A
Anonymous
March 25, 2010
Question

RH8 Crashes upon "save all" or "save"

  • March 25, 2010
  • 2 replies
  • 2361 views

Hello,

I have for several weeks been experiencing intermittent crashes of RH8 when I "save" using various methods:

  • The "save all" icon within RoboHelp\
  • The keyboard shortcut "Ctrl S"
  • Right-click of mouse

I manage 4 different projects using RH8.0.2, and this happens fairly frequently within each of the projects. I have installed all of the upgrades, and rebuilt the .cpd files. When this happens, the newly-entered (or revised) content is lost. Until today, I have been safe when using "save topic" from each individual topic tab - but now this method has also failed.

Has this been reported?

If analysts are interested, I have saved the "error report" file on this, and can send it, upon request.

Thanks.

Helen

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    2 replies

    A
    Anonymous
    April 2, 2010

    RoboHelpHTML 8.0.2.208 on Windows XP/32 sp3 systems.

    We've suddenly started having a similar problem. Our projects are well established, and our baggage file count is never more than three. The problem doesn't seem to be isolated to a single project, or a single machine.

    .Mw

    RoboColum_n_
    RoboColum_n_
    Legend
    April 2, 2010

    Have you checked for the things mentioned elsewhere in this post (e.g.not having source on a network, .cpd file)

    A
    Anonymous
    April 2, 2010

    Our projects are kept in an RSC 3.1 database (sitting on top of SQL Server Standard) and checked out to the local drive for use. We have a dozen or so writers. Here is an example of the crash report RH generates.

    RoboColum_n_
    RoboColum_n_
    Legend
    March 25, 2010

    Hi Helen.

    Where are the project located? Network = Bad. Local Drive = Good.

    • Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
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    A
    Anonymous
    March 25, 2010

    Colum,

    Sorry ... Of course, on my local drive.

    Helen

    A
    Anonymous
    March 25, 2010

    Colum,

    I've just checked out related "crash" issues reported in the Forums.

    1. None of these projects are associated with FrameMaker or Word imports. They are all built in RoboHelp 8.
    2. I am not using any strange symbols like ampersands.
    3. Often this "save" / "crash" sequence follows "drag-and-drop" of a hyperlink (a baggage file, topic hyperlink) BUT NOT ALWAYS!
    4. The projects are less than a year old, all having been built or rebuilt in the past year.

    My next step is to send error log to Adobe tech support.

    Helen


    Colum,

    I'm the only user here at present. And, I'm on a tight release deadline - don't have time to create another project to test. Good old RH 8 has crashed 6 times in the past hour. I'm taking all corrective measures possible.

    H.

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