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A
Anonymous
March 25, 2010
Question

RH8 Crashes upon "save all" or "save"

  • March 25, 2010
  • 2 replies
  • 2361 views

Hello,

I have for several weeks been experiencing intermittent crashes of RH8 when I "save" using various methods:

  • The "save all" icon within RoboHelp\
  • The keyboard shortcut "Ctrl S"
  • Right-click of mouse

I manage 4 different projects using RH8.0.2, and this happens fairly frequently within each of the projects. I have installed all of the upgrades, and rebuilt the .cpd files. When this happens, the newly-entered (or revised) content is lost. Until today, I have been safe when using "save topic" from each individual topic tab - but now this method has also failed.

Has this been reported?

If analysts are interested, I have saved the "error report" file on this, and can send it, upon request.

Thanks.

Helen

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    April 2, 2010

    RoboHelpHTML 8.0.2.208 on Windows XP/32 sp3 systems.

    We've suddenly started having a similar problem. Our projects are well established, and our baggage file count is never more than three. The problem doesn't seem to be isolated to a single project, or a single machine.

    .Mw

    RoboColum_n_
    RoboColum_n_
    Legend
    April 2, 2010

    Have you checked for the things mentioned elsewhere in this post (e.g.not having source on a network, .cpd file)

    A
    Anonymous
    April 2, 2010

    Our projects are kept in an RSC 3.1 database (sitting on top of SQL Server Standard) and checked out to the local drive for use. We have a dozen or so writers. Here is an example of the crash report RH generates.

    RoboColum_n_
    RoboColum_n_
    Legend
    March 25, 2010

    Hi Helen.

    Where are the project located? Network = Bad. Local Drive = Good.

    • Read the RoboColum(n) for a tips, tricks and musings on the Technical Communication Suite products.
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    A
    Anonymous
    March 25, 2010

    Colum,

    Sorry ... Of course, on my local drive.

    Helen

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 25, 2010

    Colum,

    I'm the only user here at present. And, I'm on a tight release deadline - don't have time to create another project to test. Good old RH 8 has crashed 6 times in the past hour. I'm taking all corrective measures possible.

    H.


    Helen

    Is this one of your projects with a monster amount of baggage files? If it is, I think it has been stated before that the whole workflow needs to be rethought.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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