RH8 Crashes upon "save all" or "save"

Forum|Forum|15 years ago
March 25, 2010
2 replies
2361 views

Hello,

I have for several weeks been experiencing intermittent crashes of RH8 when I "save" using various methods:

The "save all" icon within RoboHelp\
The keyboard shortcut "Ctrl S"
Right-click of mouse

I manage 4 different projects using RH8.0.2, and this happens fairly frequently within each of the projects. I have installed all of the upgrades, and rebuilt the .cpd files. When this happens, the newly-entered (or revised) content is lost. Until today, I have been safe when using "save topic" from each individual topic tab - but now this method has also failed.

Has this been reported?

If analysts are interested, I have saved the "error report" file on this, and can send it, upon request.

Thanks.

Helen

This topic has been closed for replies.

A

Anonymous

RoboHelpHTML 8.0.2.208 on Windows XP/32 sp3 systems.

We've suddenly started having a similar problem. Our projects are well established, and our baggage file count is never more than three. The problem doesn't seem to be isolated to a single project, or a single machine.

.Mw

RoboColum_n_

Legend

Have you checked for the things mentioned elsewhere in this post (e.g.not having source on a network, .cpd file)

A

Anonymous

As long as Help > About shows 802 and Add/Remove shows 802 installed, the patches are good and you need to look elsewhere.

I am sure you know the files not to check in and beyond that, I cannot help you.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

In the interests of being thorough, I thought I'd check the "files that shouldn't be added to RSC" and found to my dismay that ehlpdhtm.js was listed there. We've been using this as a baggage file since RH5, and I was unaware this could be a problem.

What do I do now? Recreate the project without the baggage file?

How is that functionality implemented without the file in the project?

.MW