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A
Anonymous
March 25, 2010
Question

RH8 Crashes upon "save all" or "save"

  • March 25, 2010
  • 2 replies
  • 2361 views

Hello,

I have for several weeks been experiencing intermittent crashes of RH8 when I "save" using various methods:

  • The "save all" icon within RoboHelp\
  • The keyboard shortcut "Ctrl S"
  • Right-click of mouse

I manage 4 different projects using RH8.0.2, and this happens fairly frequently within each of the projects. I have installed all of the upgrades, and rebuilt the .cpd files. When this happens, the newly-entered (or revised) content is lost. Until today, I have been safe when using "save topic" from each individual topic tab - but now this method has also failed.

Has this been reported?

If analysts are interested, I have saved the "error report" file on this, and can send it, upon request.

Thanks.

Helen

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    April 2, 2010

    RoboHelpHTML 8.0.2.208 on Windows XP/32 sp3 systems.

    We've suddenly started having a similar problem. Our projects are well established, and our baggage file count is never more than three. The problem doesn't seem to be isolated to a single project, or a single machine.

    .Mw

    RoboColum_n_
    RoboColum_n_
    Legend
    April 2, 2010

    Have you checked for the things mentioned elsewhere in this post (e.g.not having source on a network, .cpd file)

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 6, 2010

    Uhm, that sounds like a contradictory statement. Yes we use ehelpdhtml.js for twisties, so how do I keep that file in the project if I don't check it in?

    Ah, I see!  RH creates that file when you generate. Lets see if thats the answer.


    I just created a new project, closed it and trashed the ehlpdhtm file. On reopening the project, RH created a new copy of the file.

    It is therefore always in your local copy and when you generate it finds its way into the output.

    Haven't tested it against a source controlled project but it looks as if it should work.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    RoboColum_n_
    RoboColum_n_
    Legend
    March 25, 2010

    Hi Helen.

    Where are the project located? Network = Bad. Local Drive = Good.

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    A
    Anonymous
    March 25, 2010

    Colum,

    Sorry ... Of course, on my local drive.

    Helen

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 25, 2010

    Have you contacted Adobe Support & sent them the logs? This is a user to user forum.

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