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A
Anonymous
March 25, 2010
Question

RH8 Crashes upon "save all" or "save"

  • March 25, 2010
  • 2 replies
  • 2361 views

Hello,

I have for several weeks been experiencing intermittent crashes of RH8 when I "save" using various methods:

  • The "save all" icon within RoboHelp\
  • The keyboard shortcut "Ctrl S"
  • Right-click of mouse

I manage 4 different projects using RH8.0.2, and this happens fairly frequently within each of the projects. I have installed all of the upgrades, and rebuilt the .cpd files. When this happens, the newly-entered (or revised) content is lost. Until today, I have been safe when using "save topic" from each individual topic tab - but now this method has also failed.

Has this been reported?

If analysts are interested, I have saved the "error report" file on this, and can send it, upon request.

Thanks.

Helen

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    April 2, 2010

    RoboHelpHTML 8.0.2.208 on Windows XP/32 sp3 systems.

    We've suddenly started having a similar problem. Our projects are well established, and our baggage file count is never more than three. The problem doesn't seem to be isolated to a single project, or a single machine.

    .Mw

    RoboColum_n_
    RoboColum_n_
    Legend
    April 2, 2010

    Have you checked for the things mentioned elsewhere in this post (e.g.not having source on a network, .cpd file)

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 7, 2010

    You aren't going to beleive this, but here is the solution that worked for this problem for us.

    Our new machines have C: and D: partitions. Based on our data backup scheme, we had the data files on the D: partiton. Moving the data files to the C: partition eliminated the crashing behavior. I have no explanation for this except these are new machines and the image our IT group created may be defective.

    .MW


    Weird. I have been working with projects on the D partition for ten years so there has to be more to it.

    I'm assuming RH was on the C drive.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    RoboColum_n_
    RoboColum_n_
    Legend
    March 25, 2010

    Hi Helen.

    Where are the project located? Network = Bad. Local Drive = Good.

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    A
    Anonymous
    March 25, 2010

    Colum,

    Sorry ... Of course, on my local drive.

    Helen

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 25, 2010

    Have you contacted Adobe Support & sent them the logs? This is a user to user forum.

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