RH8 crashes when starting the application

Forum|Forum|16 years ago
February 16, 2010
1 reply
1380 views

Everytime i attempt to start RH8 the splash screen pops up and starts loading but when it gets to Loading HTML Editors, it crashes with the following:

I have performed a repair and nothing has changed. I suppose it will be the uninstall then reinstall but i did not want to go that route without checking to see if anyone else has encountered this problem.

This topic has been closed for replies.

Rasterdan2UAuthor

Known Participant

Uninstall and reinstall did not work either. Same problem. RoboHelp 8 crashes starting up every time it gets to loading html editors.

Peter Grainge

Community Expert

Are you starting RH from the start menu (no specific project) or opening a project from Windows Explorer?

I've seen RH throw the error but the second attempt works. Certainly I have not know it repeatedly error other than when a specific project is involved.

This was working for you so has something in the environment changed?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Rasterdan2UAuthor

Known Participant

I have tried launching from the tray icon, the desktop icon and now from the start button. It crashes every time. It worked yesterday. I hibernated the pc overnight and today, crash-o-manga. Rebooting did not help. Repair did not help. Uninstall/reinstall did not help. It is really unhappy with my computer right now. Nothing new was loaded. Nothing different was done. I don't think any auto updates occurred.

Dan Vasterling

T +1 604 273 7730 M +1 727 698 3422

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