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Rasterdan2U
Rasterdan2U
Known Participant
February 16, 2010
Question

RH8 crashes when starting the application

  • February 16, 2010
  • 1 reply
  • 1380 views

Everytime i attempt to start RH8 the splash screen pops up and starts loading but when it gets to Loading HTML Editors, it crashes with the following:

I have performed a repair and nothing has changed.  I suppose it will be the uninstall then reinstall but i did not want to go that route without checking to see if anyone else has encountered this problem.

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    1 reply

    Rasterdan2U
    Rasterdan2UAuthor
    Known Participant
    February 16, 2010

    Uninstall and reinstall did not work either.  Same problem.  RoboHelp 8 crashes starting up every time it gets to loading html editors.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 16, 2010

    Are you starting RH from the start menu (no specific project) or opening a project from Windows Explorer?

    I've seen RH throw the error but the second attempt works. Certainly I have not know it repeatedly error other than when a specific project is involved.

    This was working for you so has something in the environment changed?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Rasterdan2U
    Rasterdan2UAuthor
    Known Participant
    February 16, 2010

    What's really odd is that it apparently was working before this happened, so Peter's right to be asking "what changed"?  I don't know that much about hibernation, but that does seem to be a candidate for mischief since it was coming out of hibernation when this happened.

    I don't suppose you have a Windows Restore Point you could revert to at the time everything was ok? That's worth a try given the trouble you've already gone through.

    It may not make any difference, but it would also be helpful to know what OS (XP, Vista, Win7) you are using. 64-bit?

    Also, the error dialog has a Debug button and a Click here link to see the data that is being sent. It might be helpful to have that info as well if we need to go to engineering with this.

    ...just graspin' here.

    John


    I called Adobe Tech support and they had me delete all of my temp files. That did not work. So, he sent me to a link for basic troubleshooting which means they don't have a clue either. One option is to reformat my disk and reload the os and RH8. That sure sounds like fun ... not.

    I am running XP professional. I clicked the debug button but did not see anything but a window that flashed up for a microsecond. I can try to see if there I a restore point.

    I have not loaded any new drivers. I did hook up my KVM switch yesterday but I have used it in the past without any problems. I will investigate to see if that might be causing some trouble. I disconnected it but I suspect that I need to reboot. So bye bye...

    Dan Vasterling

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