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Rasterdan2U
Rasterdan2U
Known Participant
February 16, 2010
Question

RH8 crashes when starting the application

  • February 16, 2010
  • 1 reply
  • 1380 views

Everytime i attempt to start RH8 the splash screen pops up and starts loading but when it gets to Loading HTML Editors, it crashes with the following:

I have performed a repair and nothing has changed.  I suppose it will be the uninstall then reinstall but i did not want to go that route without checking to see if anyone else has encountered this problem.

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    1 reply

    Rasterdan2U
    Rasterdan2UAuthor
    Known Participant
    February 16, 2010

    Uninstall and reinstall did not work either.  Same problem.  RoboHelp 8 crashes starting up every time it gets to loading html editors.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 16, 2010

    Are you starting RH from the start menu (no specific project) or opening a project from Windows Explorer?

    I've seen RH throw the error but the second attempt works. Certainly I have not know it repeatedly error other than when a specific project is involved.

    This was working for you so has something in the environment changed?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Rasterdan2U
    Rasterdan2UAuthor
    Known Participant
    February 16, 2010

    I called Adobe Tech support and they had me delete all of my temp files. That did not work. So, he sent me to a link for basic troubleshooting which means they don't have a clue either. One option is to reformat my disk and reload the os and RH8. That sure sounds like fun ... not.

    I am running XP professional. I clicked the debug button but did not see anything but a window that flashed up for a microsecond. I can try to see if there I a restore point.

    I have not loaded any new drivers. I did hook up my KVM switch yesterday but I have used it in the past without any problems. I will investigate to see if that might be causing some trouble. I disconnected it but I suspect that I need to reboot. So bye bye...

    Dan Vasterling

    T +1 604 273 7730 M +1 727 698 3422


    OK, i have identified the problem and have it working temporarily.  I run RH8 on my laptop.  The laptop is in a D-Dock with a Matrox Dual video card.  My laptop has a high end nvidia card built in.  To make the system work so that i can use one monitor from the laptop card and both monitors on the Matrox card work, the laptop gets booted until the display on the laptop starts then hot dock.  This tells the laptop to use the internal card.  When it is booting, it recognizes the Matrox card and uses it as a secondary card.  This enables my 3 displays.  4 if i enable the laptop which is handy for email.

    The dog was barking to go out during my last boot so it came up without hot docking which uses only the Matrox card in my D-Dock.  So i said well, it is up, lets give it a go.  Presto, it worked.  So, i rebooted with a hot dock and brought all monitors up and it doesn't work.  So something happened last night to the driver for the laptop display.  I am going to try to roll the driver back and see if something changed.  Maybe some auto update occured.

    Anyway, there is some issue with the video driver that for now i can work around and i have too much work to do to be fooling around with the drivers.  So, i am off to work and if i solve the dual driver issue, i will post the results.

    Thanks gents!

    dv

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