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R
RoBoAnne
Participant
June 9, 2009
Question

RH8 Create a Custom Window

  • June 9, 2009
  • 1 reply
  • 823 views

While I've never created the first Help utility yet, I have been successful going through a training guide that has been most helpful until now.  When I have begun the very last lesson in the training I get to this Custom Window using Microsoft HTML Help as the primary layout and have discovered that I can not generate the help.  It appears to be generating and there is a results tab on the lower pod but not the actual window does not appear and I receive an error message "Cannot create compiled file.  It may be open in another window.  Please close all HTML Help windows and try again."  The only other thing open on my pc besides RoboHelp is Outlook.  I'm at a total loss and have need to finish this within the next week - this error is really putting me behind.  Can anyone help???

Anne

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1 reply

Captiv8r
Captiv8r
Legend
June 9, 2009

Hi there

Sounds like you are using Kevin Siegel's Iconlogic book.

When you press Alt+Tab do you see a blue up arrow as shown below?

If so, that's your running project. Just stop there and close the CHM file. If that doesn't do it, you may need to press Ctrl+Alt+Del and examine the task list and kill off the HHlauncher.

Please give those a try and keep us posted on the outcome!

Cheers... Rick

R
RoBoAnneAuthor
Participant
June 9, 2009

Hello Rick -

Thank you so much for the quick response - I didn't expect such. You are absolutely right - it IS Kevin Siegel's Iconlogic Book - what a find this has been.

O.K., so I've followed your guidance below - there is no blue arrow with Alt+Tab. And, from the task list there is no HHlauncher listed.

I'm so close and yet right now I feel at such a loss. Please advise.

r/Anne

Captiv8r
Captiv8r
Legend
June 9, 2009

Hi again

At this point about all I'm able to suggest is that you restart RoboHelp. If that doesn't help, you may need to restart the system. It sounds as though something is hung up in a state of limbo and not allowing the process to complete.

Cheers... Rick

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