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A
Anonymous
July 24, 2009
Question

RH8 for Word not displaying images in WebHelp

  • July 24, 2009
  • 1 reply
  • 2276 views

Greetings.

We recently upgraded from RH7 for Word to RH8 for Word.  Images (bitmaps) that displayed perfectly when RH7 compiled the WebHelp do not display at all when RH8 compiles the WebHelp.  All we get is an extra blank line -- not even a broken image link.

Images are in the correct folder; nothing has changed, except for the upgrade.

The images were placed in the files using the New Help Image icon.

This is an urgent and high-priority issue for us.  Adobe Tech Support is unable to assist.

Thank you!

Jerry

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1 reply

Captiv8r
Captiv8r
Legend
July 24, 2009

Hi there

Have you examined the WebHelp output folder to see if the images are there?

Are you certain you are using RoboHelp for Word? 99% of the folks creating WebHelp have moved from the crank  start Model T to the Jetliner.

Cheers... Rick

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A
Anonymous
July 24, 2009

Hey, thanks for the super-swift reply!

Trust me -- we are using RH8 for Word. It's a long and exceptionally ugly story, but I hope it at least will have a happy ending -- over the next four weeks we're converting to RH8 HTML.

That said, we've got a release of our SaaS application tomorrow, and, while I don't entirely agree, the current tech writer (and keeper of RH for Word) won't push the revised Help system until the image problem is resolved.

Offhand I don't know where I might find the WebHelp output folder. I'll go look -- but would you mind assisting?

Thanks very, very much.

Regards,

Jerry

Captiv8r
Captiv8r
Legend
July 24, 2009

Hi, Rick.

Yes -- I'm using the "View Result" button.

There is a keeper, and I'm not it -- again, a long story, but suffice it to say the keeper has been here nine years, and I've been here a couple of months. The other writer doesn't know the source of the problem, either, but he's experiencing it, too. Plus, it's persistent -- several different installs on several different machines, always with the same result -- images are present and accounted for in the default images folder, they display in the Word file, they displayed in the WebHelp when RH7 compiled, and they do not display when RH8 compiles.

I even tried two different browsers -- no luck.

Regards,

Jerry


Hi again

Are you remotely familiar with HTML? If so, I would begin by inspecting the WebHelp folder where the output exists. See what is being called for the images. Then see if the actual images survived the WebHelp generation process.

You should be able to determine where that location is by right-clicking a topic and examining properties.

Cheers... Rick

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