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symmetricalMan
Inspiring
June 6, 2011
Question

RH8 hangs with 100% CPU when closing a topic. Resource Manager to blame?

  • June 6, 2011
  • 1 reply
  • 1201 views

Please refer to the following thread for background information: http://forums.adobe.com/thread/734972?tstart=0

I'm re-listing this issue, as it has rasied its ugly head again, and I've no resolution this time.

Summary:

The original issue was that RH8 would hang whenever I closed a topic for anywhere between 15-30 seconds before allowing me to interact with the application again. Attempting to interact with the GUI during this freeze would result in the 'Not Responding' message at the upper-left of the application window (suffice it to say I'm on a PC with Windows).

After much investigation it was suggested to me that my profile may be corrupt, and in order to test this, another user should log on and see whether they experienced the same problem. As it is, they did not. So I had my Systems Admin recreate my domain profile, and everything worked just fine.

...until now.

Last week we all upgraded from Windows XP to Windows 7 (32 bit). We also changed our anti-virus software. The awful hanging issue in RH has returned.

We've attempted the solution from last time, by recreating my profile on the domain, to no avail. We have in fact gone to the extent of reformatting the hard drive and reinstalling Windows, the anti-virus software and RH8 (plus all available patches) from scratch. In case anyone is wondering, we've tried running RH without the antivirus installed, and when installed have also tried excluding the RH application folder and all my project folders, just in case it was the anti-virus software at fault. Regardless, the RH problem exists.

I can't understand why I'm now having this problem. Truth be told, I never really understood why recreating my domain profile in the first place resolved the problem last time.

However, I have now discovered something else...

In my RH Resource Manager I have a few thousand images in the Image folder. Not much I can do about this - the applications I write Help for have many screens users can access, and I write the Help for half a dozen applications. When I delete the contents of the images folder within the Resources Manager, RH works perfectly - no hanging whatsoever. As soon as I import the images into this folder again, the hanging is back. I have tested this a few times now, and have rebooted and had another user log on to confirm, and it happens every time. I'm dumbfounded of course, particularly because the same set of images has been sitting in the Resource Manager for months (since my original post about this issue, last year), and RH has been working perfectly.

I've also tried Peter Grainge's suggestion to create an empty BaseCSS_res.dll file (http://www.grainge.org/pages/authoring/rh8/using_rh8.htm), but as I've installed all the RH8 updates, this shouldn't be an issue.

I've also tried deleting the CPD file without success.

Thanks in advance.

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1 reply

Peter Grainge
Community Expert
Community Expert
June 6, 2011

You've tried what I would have suggested so let's see if the issue is your project or your installation.

Open one of the sample projects and see if you then get the same problem. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Community Expert
June 6, 2011

Sorry, that wasn't very well put. It likely is what you have identified but I need to establish it also happens with the samples as they are known quantities.

Meantime I am trying to find out more. It could be the number of images but it could also be network related.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Jeff_Coatsworth
Community Expert
Community Expert
June 7, 2011

Thanks for the quick response, Peter.

Some feedback to your suggestions:

  • My project folder is not within the RM itself,
  • I have the same problem with the sample projects; when my images folder in the RM is populated (some 4,213 images), RH hangs. Delete the images from the RM, problem solved.

Is it a problem with the quantity of images? Perhaps. But, this was working fine up until I updated to Windows 7. Perhaps that's the problem; RH8 is not (completely) Windows7-compatible, as Adobe think. I'm really hoping that's not the case.


How much RAM are you running now with the Win7 system? It might make sense to go to Win7 64bit to take advantage of the expanded addressable RAM limit of 64 bit systems.