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A
Anonymous
December 10, 2009
Question

RH8 HTML crashes when trying to re-import/hyperlink files

  • December 10, 2009
  • 1 reply
  • 2056 views

RH 8 html crashes/freezes when trying to re-import files that have "mysteriously or magically" disappeared.  So far we have tried many "tricks" that have been provided by this community to others.

Aside from RH8 crashing when trying to import, I am also having problems when trying to insert a hyperlink.

So far we have:

  1. renamed cpd and loading with xpj,
  2. renamed cpd and xpj and loading from hhp,
  3. uninstalled and reinstalled up to lastest patch 8.02,
  4. set the virtual memory to run as system managed
  5. deleted temp files
  6. defragged computer

What on earth can I possibly do next?!  I am at a standstill with my projects and would appreciate a prompt response.

Thank you!

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 10, 2009

    Please see the announcement in the RoboHelp HTML forum. Have you applied the 8.0.2 patch?

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

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    A
    Anonymous
    December 10, 2009

    Yes...I noted that under bullet 3:  "uninstalled and reinstalled up to latest patch 8.02"

    A
    Anonymous
    December 10, 2009

    Have you imported each file individually to see which one is causing the error? Perhaps there is something in the HTML of that topic which is causing the crash, it has happened in the past.

    would also be helpful if you could perhaps zip those files that are causing the crash on import and post them up here for others to test......


    I'm sorry maybe you misunderstood the title of my post.  Let me clarify it --  Robohelp is crashing after I select import or when I select Insert >> Hyperlink/Popup >>  Link to: (as soon as I select File).  Robohelp does not get me to the point where I can even select a file. So, how can I try importing each file if my import/hyperlink is not working?

    Thanks for your suggestion.

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