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A
Anonymous
December 10, 2009
Question

RH8 HTML crashes when trying to re-import/hyperlink files

  • December 10, 2009
  • 1 reply
  • 2056 views

RH 8 html crashes/freezes when trying to re-import files that have "mysteriously or magically" disappeared.  So far we have tried many "tricks" that have been provided by this community to others.

Aside from RH8 crashing when trying to import, I am also having problems when trying to insert a hyperlink.

So far we have:

  1. renamed cpd and loading with xpj,
  2. renamed cpd and xpj and loading from hhp,
  3. uninstalled and reinstalled up to lastest patch 8.02,
  4. set the virtual memory to run as system managed
  5. deleted temp files
  6. defragged computer

What on earth can I possibly do next?!  I am at a standstill with my projects and would appreciate a prompt response.

Thank you!

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 10, 2009

    Please see the announcement in the RoboHelp HTML forum. Have you applied the 8.0.2 patch?

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

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    A
    Anonymous
    December 10, 2009

    Yes...I noted that under bullet 3:  "uninstalled and reinstalled up to latest patch 8.02"

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 10, 2009

    Hi there

    What is the actual path to the files? Perhaps try creating a folder very near the root of the C drive and move the project there. See if that helps.

    Cheers... Rick

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    ... and if not, do any of the folders or files have apostrophes in them? Just a long shot based on an entirely different problem where that was the solution.

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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