RH 8 html crashes/freezes when trying to re-import files that have "mysteriously or magically" disappeared. So far we have tried many "tricks" that have been provided by this community to others. Aside from RH8 crashing when trying to import, I am also having problems when trying to insert a hyperlink.So far we have:renamed cpd and loading with xpj,renamed cpd and xpj and loading from hhp,uninstalled and reinstalled up to lastest patch 8.02,set the virtual memory to run as system manageddeleted temp filesdefragged computerWhat on earth can I possibly do next?! I am at a standstill with my projects and would appreciate a prompt response.Thank you!

A

Anonymous

Question

RH8 HTML crashes when trying to re-import/hyperlink files

Forum|Forum|16 years ago
December 10, 2009
1 reply
2056 views

RH 8 html crashes/freezes when trying to re-import files that have "mysteriously or magically" disappeared. So far we have tried many "tricks" that have been provided by this community to others.

Aside from RH8 crashing when trying to import, I am also having problems when trying to insert a hyperlink.

So far we have:

renamed cpd and loading with xpj,
renamed cpd and xpj and loading from hhp,
uninstalled and reinstalled up to lastest patch 8.02,
set the virtual memory to run as system managed
deleted temp files
defragged computer

What on earth can I possibly do next?! I am at a standstill with my projects and would appreciate a prompt response.

Thank you!

This topic has been closed for replies.

Peter Grainge

Community Expert

Please see the announcement in the RoboHelp HTML forum. Have you applied the 8.0.2 patch?

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

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A

Anonymous

Yes...I noted that under bullet 3: "uninstalled and reinstalled up to latest patch 8.02"

Captiv8r

Legend

Mine is located in the default location from Robohelp..isn't that safe enough?

Hi there

Consider that your project name is MyWonderfulProject.

Your path would be:

C:\Documents and Settings\UserProfileName\My Documents\My RoboHelp Projects\MyWonderfulProject

Compare that to what was suggested:

c:\projectname, which would be c:\MyWonderfulProject or maybe c:\Projects\MyWonderfulProject

Closer comparison:

C:\Documents and Settings\UserProfileName\My Documents\My RoboHelp Projects\MyWonderfulProject

C:\Projects\MyWonderfulProject

We've seen longer paths have issues. Particularly when combined with organizing into folders and long topic names.

For example, something like this:

C:\Documents and Settings\UserProfileName\My Documents\My RoboHelp Projects\MyWonderfulProject\MyFolder\MyOtherReallyCoolFolder\MyOtherReallyCoolSubfolder\MyReallySuperCoolTopic.htm

Cheers... Rick