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A
Anonymous
December 10, 2009
Question

RH8 HTML crashes when trying to re-import/hyperlink files

  • December 10, 2009
  • 1 reply
  • 2056 views

RH 8 html crashes/freezes when trying to re-import files that have "mysteriously or magically" disappeared.  So far we have tried many "tricks" that have been provided by this community to others.

Aside from RH8 crashing when trying to import, I am also having problems when trying to insert a hyperlink.

So far we have:

  1. renamed cpd and loading with xpj,
  2. renamed cpd and xpj and loading from hhp,
  3. uninstalled and reinstalled up to lastest patch 8.02,
  4. set the virtual memory to run as system managed
  5. deleted temp files
  6. defragged computer

What on earth can I possibly do next?!  I am at a standstill with my projects and would appreciate a prompt response.

Thank you!

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 10, 2009

    Please see the announcement in the RoboHelp HTML forum. Have you applied the 8.0.2 patch?

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

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    A
    Anonymous
    December 10, 2009

    Yes...I noted that under bullet 3:  "uninstalled and reinstalled up to latest patch 8.02"

    A
    Anonymous
    December 14, 2009

    I don't know what else to suggest. Normally when something like this occurs in every project, it is pretty certain that the installation is the issue but you have already uninstalled and reinstalled, or have you?

    When you uninstall 802 it does not uninstall RH, just that patch. If you go back the Add/Remove Programs, you will find 801 showing. Uninstall that and you will then see RH8. Three uninstalls needed.

    Also try it using http://www.revouninstaller.com.

    The other thing to try is another PC to prove it all works there.

    I am assuming this functionality did work and then went wrong.

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge


    The system didn’t even see RH8 as being installed.  I re-installed it over top of the files that were there already, I didn’t un-install.  After that I was able to run the update to 802.

    What do you suggest that I do now?  Should I be uninstalling?

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