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A
Anonymous
December 10, 2009
Question

RH8 HTML crashes when trying to re-import/hyperlink files

  • December 10, 2009
  • 1 reply
  • 2056 views

RH 8 html crashes/freezes when trying to re-import files that have "mysteriously or magically" disappeared.  So far we have tried many "tricks" that have been provided by this community to others.

Aside from RH8 crashing when trying to import, I am also having problems when trying to insert a hyperlink.

So far we have:

  1. renamed cpd and loading with xpj,
  2. renamed cpd and xpj and loading from hhp,
  3. uninstalled and reinstalled up to lastest patch 8.02,
  4. set the virtual memory to run as system managed
  5. deleted temp files
  6. defragged computer

What on earth can I possibly do next?!  I am at a standstill with my projects and would appreciate a prompt response.

Thank you!

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 10, 2009

    Please see the announcement in the RoboHelp HTML forum. Have you applied the 8.0.2 patch?

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

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    A
    Anonymous
    December 10, 2009

    Yes...I noted that under bullet 3:  "uninstalled and reinstalled up to latest patch 8.02"

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 14, 2009

    The system didn’t even see RH8 as being installed.  I re-installed it over top of the files that were there already, I didn’t un-install.  After that I was able to run the update to 802.

    What do you suggest that I do now?  Should I be uninstalling?


    You said at the beginning that you had uninstalled RH8. How could you uninstall it if the system did not see it? I'm confused now but it is all pointing to a bad install so I would uninstall as I described and start again.

    Let us know if that fixes it this time.

    After each uninstall, either press F5 in Add Remove or close and reopen it.

    Your call but I would be using RevoUninstaller to clear up all remnants.

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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