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A
Anonymous
December 10, 2009
Question

RH8 HTML crashes when trying to re-import/hyperlink files

  • December 10, 2009
  • 1 reply
  • 2056 views

RH 8 html crashes/freezes when trying to re-import files that have "mysteriously or magically" disappeared.  So far we have tried many "tricks" that have been provided by this community to others.

Aside from RH8 crashing when trying to import, I am also having problems when trying to insert a hyperlink.

So far we have:

  1. renamed cpd and loading with xpj,
  2. renamed cpd and xpj and loading from hhp,
  3. uninstalled and reinstalled up to lastest patch 8.02,
  4. set the virtual memory to run as system managed
  5. deleted temp files
  6. defragged computer

What on earth can I possibly do next?!  I am at a standstill with my projects and would appreciate a prompt response.

Thank you!

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 10, 2009

    Please see the announcement in the RoboHelp HTML forum. Have you applied the 8.0.2 patch?

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

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    A
    Anonymous
    December 10, 2009

    Yes...I noted that under bullet 3:  "uninstalled and reinstalled up to latest patch 8.02"

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 14, 2009

    Okay, so the IT guy did what you suggested.  He did this twice because he was not familiar with RevoUninstaller, he missed the "scanned" step., so we "redid" per your instructions and it is still NOT working.

    Also, both projects take extremely long to open...maybe it's do to their size (300 MB and 720 MB)?

    Lastly, why is Adobe using a 3rd party uninstaller?  Why not just have one programmed within Robohelp?

    I am very disappointed with the results - we uninstalled and reinstalled all 3 programs (RH8, RH8.1 and RH8.2) and still no closer to a resolution.

    I never had these problems with RH7 and wished I never upgraded to 8 - it's been more of a hassle and "downgrade" than anything (sorry, just need to vent).

    Any other suggestions are much appreciated!

    Thanks!


    Adobe is not using a third party uninstaller. Where do you get that idea? This is a user to user forum and I am not an Adobe employee, I am another user like you. Experience has shown those of us who support the forum that RevoUninstaller can remove remnants that a bad install or uninstall may leave behind. Given the problems you are having, it was a possibility that some such registry entry had got damaged.

    300mb is pretty large. I have 12,000 topics and I split it into separate projects that are merged to give the user the illusion they are looking at one output. I have seen larger projects but guess why I get to see them, because people are having problems. However, the projects are usable to a degree and they are not giving the level of trouble you are experiencing. Also let's not overlook you had this trouble with a brand new project.

    It would be easy to point a finger at source control until you take into account that new project would not have been in source control.

    So it seems reasonable, if not scientific, to rule out your project. That makes us look to the installation. That is on your desktop, has just been reinstalled and patched. You should try a new project with the new installation but I somehow don't think it will make a difference. Was the test a simple new project and importing something that was not involved with the problem you are having, a new Word document for example?

    With RH on your C drive, Word on your C drive and your profile on your C drive, a project on your C drive should work just fine. So given all those statements are correct, the next thing to look at is your profile and your environment.

    Get your IT guy to install the trial version on another PC and then log on to that. If the problem persists, discuss with IT giving you a temporary profile. Does that make any difference? If it does not, then revert to your normal profile as that contains all your settings for all your software.

    For now, forget your real projects and do all your testing with simple new projects or the supplied sample projects.

    What you are experiencing is not normal or none of us could work.

    Post back when you have tried the above.

    See www.grainge.org for RoboHelp and Authoring tips

    Follow me @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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