Skip to main content
October 17, 2011
Answered

RH8 & Office 2010 import Word file error/failure

  • October 17, 2011
  • 1 reply
  • 909 views

We are running RH8.02.208 on XP.  We just upgraded to Office 2010.  When we try to use file/import Word Document we are getting this error message

Word is installed correctly, and this kills the process. 

Does anyone have an idea why we have hit this solid brick wall?  And how to get around it?  Thank you!!!

This topic has been closed for replies.
Correct answer

Jeff, we're going to test the process Thursday with RH9...but it seems strange that this would not be fixed with a patch from Adobe...kind of a basic feature.  ??  Thanks for answering!

1 reply

Jeff_Coatsworth
Community Expert
Community Expert
October 17, 2011

I believe you have to be running RH9 to use Office 2010.

Correct answer
October 17, 2011

Jeff, we're going to test the process Thursday with RH9...but it seems strange that this would not be fixed with a patch from Adobe...kind of a basic feature.  ??  Thanks for answering!

Captiv8r
Legend
October 17, 2011

Hi Teri

Sorry, but Jeff is correct. Only RoboHelp 9 works with Office 2010. No patch I'm afraid.

I guess if enough folks screamed at Adobe about it one might emerge, but I'd personally not be holding my breath.

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7, 8 or 9 within the day!

Adobe Certified RoboHelp HTML Training

SorcerStone Blog

RoboHelp eBooks