RH8: project from newer version of program error message

Forum|Forum|11 years ago
March 31, 2014
1 reply
1394 views

Our IT department recently did a company-wide system upgrade to Windows 7 and ever since then I am receiving the following message when I try to access my project: This project is from a newer version of the program. This project is no longer compatible with this version. Please make sure you have the newest version installed. What exactly is the message stating? I have been unable to access my RH project since 3/3/14 since our IT department has been unable to assist me with this error. They just keep stating to locate where you are saving your files. I have and am receiving this message. Thanks in advance for any input.

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Jeff_Coatsworth

Community Expert

Where is your project stored? Is there any source control involved?

BTW – with your version of RH, it should be on your local c:\ drive (preferably in a nice short c:\projects\project_name\ folder structure).

Captiv8r

Legend

Hi there

Basically the message is saying that your project was created using a newer version of RoboHelp and you are trying to open and edit it using an older version. Perhaps you were using version 10 of RoboHelp and suddenly after the upgrade your IT staff gave you access to RoboHelp 9. That would certainly cause such a message.

I think I'd contact IT and ask what (if anything) they changed about your version of RoboHelp. Also, I would open RoboHelp and click Help > Updates... (if you can - IT may need to get involved with this) and ensure you don't need to apply a service release. I'm not sure if a service release would cause the message, but could see where it may.

Cheers... Rick

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