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M
MM_Acton
Inspiring
May 24, 2013
Question

RH9 hangs while generating printed doc

  • May 24, 2013
  • 1 reply
  • 966 views

I was generating a printed doc and left my desk. When I came back, the laptop had gone to sleep. When I woke it, it was stuck on the last part, Updating Index.

I let it go for a while (the progress bar was showing that it was almost done and still processing topics). After 20 minutes, I tried to cancel by clicking Cancel. It ignored me. I killed it with Task Manager.

I waited a minute, then restarted RH. I tried again. It said the document was in use. I shut everything down, restarted Windows, and tried again. Got the same message. Went and deleted everything in the output folder for the printed doc. Deleted the .CPD file, just because.

Restarted Windows again. Tried generating the printed doc again. It's stuck at the same point, and it's been over a half hour.

I could go back to yesterday's backup without much pain (no major changes since then), but just in case this happens again and I don't have that option, what should I do?

It's a long weekend here in the States (Memorial Day) and I think it's a Bank Holiday in the UK (Spring Bank Holiday), so I'm sure you all aren't glued to your screens , so I'll be patient.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 25, 2013

In order:

  1. Use Windows Explorer to delete the content of the target location and try again.
  2. Generate to a different location.
  3. Create a new layout, not a duplicate.
  4. Create two duplicate layouts and trash the different halves of the content.
  5. Open a bottle.
  6. Resign.

Seriously, post back if Steps 1 to 4 don't work.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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M
MM_ActonAuthor
Inspiring
May 25, 2013

  Will try, especially step 5.

Seriously, though, will do. I thought about printing to a different location, but, of course, not until after I shut down.

Another thing occurred to me. I complained to DH (Dear Hubby) about getting Java update checks all the time and he said, "Uninstall Java. If software needs Java, it will let you know."  I know I did that on Thursday, but I can't remember if I did it before or after the last time I generated a printed doc. I doubt that has anything to do with it, but it's another thing I can investigate if your suggestion doesn't work.

I'll let you know how it goes.

Thanks!

M
MM_ActonAuthor
Inspiring
May 28, 2013

Dang! So you didn't get to Step 5 then.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Actually, I *started* with Step 5  Friday evening.

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