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A
Anonymous
August 2, 2012
Question

RH9 HMTL Search Isn't Working Properly

  • August 2, 2012
  • 1 reply
  • 1637 views

I use RH9 for HTML and compile to WebHelp. I dont know if there is a setting I am missing, but my search results are inconsistent. Ive used several variations of the search settings to see if it makes a difference and it does not.  Search will find certain keywords and not others. It will not find topics that I know exist in the project. If there is a topic titled 'Change of Address' in the project and I type the word 'Address' is the search engine, I get no results.  Please help!

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 5, 2012

I just tested the same string and it worked correctly.

Try creating a new layout, not a duplicate.

What browser are you viewing in? Does that make a difference?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
May 24, 2013

The situation still remains unresolved and got progressively worse. I had to disable the search tab. Have you ever heard of such a thing? Adobe has been unable to recreate the scenario, but in online sessions can clearly see the results that I get are different than what they get, which makes me think its not RoboHelp causing the problem, but rather something interfering with my output. Every project that I have (about 13 or so) cannot use the RH search feature. Results come back as "Null". It's got to be something in the company firewall or something that is preventing this feature from working, but unless I can pinpoint the issue, I cant have our internal IT folks work on resolving it. I am browsing in IE8 and cannot change that to see if it functions in a later version or Chrome. It previously worked in IE8 though. If anyone has had a similar situation, please let me know. Having projects with no search capability is less than ideal.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
May 24, 2013

I cant share a project with anyone outside of Adobe unfortunately. These projects are Corporate Record for my company. I did try a sample project (no one had suggested that yet - so thank you Peter!) and search fails there as well.  Which definitely leads me to believe there is something in my company's system that is interfering with the initialization of the database. I have little confidence that anyone in IT will know how to resolve this, but it gives me a starting point to request testing on machines that are not altered with our security, etc.


Can you take the files of the sample project output outside your corporate IT environment (like home) to test them? If they work there, then it's definitely your corporate environment that's the problem.

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