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A
Anonymous
August 2, 2012
Question

RH9 HMTL Search Isn't Working Properly

  • August 2, 2012
  • 1 reply
  • 1637 views

I use RH9 for HTML and compile to WebHelp. I dont know if there is a setting I am missing, but my search results are inconsistent. Ive used several variations of the search settings to see if it makes a difference and it does not.  Search will find certain keywords and not others. It will not find topics that I know exist in the project. If there is a topic titled 'Change of Address' in the project and I type the word 'Address' is the search engine, I get no results.  Please help!

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 5, 2012

I just tested the same string and it worked correctly.

Try creating a new layout, not a duplicate.

What browser are you viewing in? Does that make a difference?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
May 24, 2013

The situation still remains unresolved and got progressively worse. I had to disable the search tab. Have you ever heard of such a thing? Adobe has been unable to recreate the scenario, but in online sessions can clearly see the results that I get are different than what they get, which makes me think its not RoboHelp causing the problem, but rather something interfering with my output. Every project that I have (about 13 or so) cannot use the RH search feature. Results come back as "Null". It's got to be something in the company firewall or something that is preventing this feature from working, but unless I can pinpoint the issue, I cant have our internal IT folks work on resolving it. I am browsing in IE8 and cannot change that to see if it functions in a later version or Chrome. It previously worked in IE8 though. If anyone has had a similar situation, please let me know. Having projects with no search capability is less than ideal.

A
Anonymous
May 25, 2013

There's more to try yet.

Has it ever worked?

Was Rh installed with local admin rights?

Did Adobe have you uninstalll and reinstall?

Where are generating the help to? Is it a local drive?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Yes it worked for years. RH has always been installed with local Admin rights on my PC. i generate to webhelp and publish to a server for our local intranet site. I am one of several Admins and we are all now experiencing the same issues in all projects. Adobe took copies of our projects and Search works fine for them. I fear that the issue coincided with an upgrade to Win7 back in April 2012. I was not part of the testing of RH9 and Win7 so Im unsure if anyone specifically tested search. It could also be the result of one of our many many security patch updates over the last year. I will begin testing on a clean machine to try to pinpoint the cause. Thanks for all your help and ideas!

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