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I
IR-PROGNOSIS
Inspiring
February 17, 2011
Question

RH9 - Problem with Conditional Build Tags

  • February 17, 2011
  • 2 replies
  • 2006 views

RoboHelp

HTML version 9.0.0.228

Windows XP Prof - SP3

Word 2007

RH9 seems to have a problem applying Conditional Build Tags to text that contains a Hyperlink. Upon upgrading a RH8 project to RH9 I have found that Conditional Text tags which were previously correct in a topic are now showing all over the place, against text that previously had no tag applied. Upon removing these unnecessary tags by using either the Design screen or manually correcting the HTML code the erroneous tags reappear either straight away or when the topic is re-opened. There appears to be no logic as to where these tags are being placed, if they reappear after being removed, they may not reappear in the same place but against some other piece of text.

After doing some testing this problem seems to happen when a Conditional Text tag is applied over a Hyperlink. In the corresponding HTML code a number of unnecessary <span></span> tags are also applied. In addition to my RH8 upgrade project I have also created a new RH9 project and the same thing is occuring.

Any thoughts would be appreciated.

Chris

This topic has been closed for replies.

2 replies

I
IR-PROGNOSISAuthor
Inspiring
February 20, 2011

Thanks for the update Peter. I will continue with RH8 until the problem is

resolved.

Cheers,

Chris

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 21, 2011

Followers of this thread should see the forum Announcement that links to Adobe's Technote where a fix can be downloaded.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 12, 2011

When I click the link, I get an error message. Did the download get moved? Where can I get the download to fix this problem? Thank you.


I suspect it is because the download was built into the 901 update. If you have applied that update, you have the fix.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 17, 2011

Chris

Can you recreate this in a small sample project that you could send me? See the Contact page on my site.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
February 17, 2011

I am experiencing the same problem. I have tried the same things, including correcting them manually in the html code, and even creating a new project. Nothing seems to work. The tags are no longer limited to what I selected, but they run randomly over parts of or complete paragraphs.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 17, 2011

This is being investigated.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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