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Mark Southee
Inspiring
March 11, 2013
Answered

RoboHelp 10 Crashes consistently when trying to delete linked FM11 book

  • March 11, 2013
  • 1 reply
  • 7044 views

I have a linked project where RoboHelp absolutely refuses to display part of a topic and some of the images. So I decided to delete the linked FM book file and start again from scratch (this was a FM10/RH9 project originally). This causes RH to crash consistently. Any ideas?

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Correct answer Jeff_Coatsworth

Sorry to add to the list of problems, but how come a Cross-Reference conversion setting works properly in some places, but not in others (for the exact same cross reference style - Heading & Page). This is happening on the same page.

The second example is exactly the same cross reference setting in FM as the first, but this is not getting converted at all (no hyperlink inserted!)


@Mark - this is probably the result of the "secret" limit on path and file links that I've run into before - move your source FM content into a shorter path and the xrefs will work again.

1 reply

Jeff_Coatsworth
Community Expert
Community Expert
March 11, 2013

Try importing as an experiment to see if RH will accept the FM content that way.

Mark Southee
Inspiring
March 11, 2013

Hi Jeff,

Yes, importing the FM book into a new project has worked. But is there a way of 'fixing' my current linked project?

Matt-Tech Comm Tools
Community Expert
Community Expert
May 15, 2013

As an experiment I've tried creating a new imported project using my settings.isf file and custom Master Page, just importing a single FM file that is causing issues (not the book) and everything is being imported. So there must be an issue importing a book file. I have a highly specced machine (Intel i7 running Win 7 with 12Gb RAM), so it can't be a processing issue.


You might try taking a minute to create a mock FM chapter and book with the things you think are causing the problem, then create a new RH project and then map as needed.

I'm willing to bet (a lot) that your content, and not the mechanism are the cause of your woes.

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant