RoboHelp 10 For WORD IE10 & IE11 Windows 7 Word 2010 Display Problems

Forum|Forum|11 years ago
April 21, 2014
1 reply
741 views

I have applied fixes from Adobe for Blank Topic Panes in IE10 and a blank TOC in IE11. The instructions indicate the fixes should be made in folder RoboHTML which I have done with no solution to the problems. I am wondering if I should apply the Adobe fixes to folder RoboHELP since I am using RoboHelp 10 for Word in a Windows 7 environment. The reason for the question is that the data structure appears to be the same under both folders and the RoboHELP folder does not seem to be present in a RoboHelp 8 installation of HTML without Word.

RH for Word

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Peter Grainge

Community Expert

Weren't those fixes for Rh HTML only?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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T

THJ1Author

Participant

Hi Peter,

I think you may be right. I’ve been going around with Adobe support and they are getting back to me on that point. I have been telling them we’re using RH10 for Word for a couple of weeks and I finally got that across to them this morning. My question for them was that these fixes you’re giving me aren’t working because you’re having me include the fixes in the RoboHTML folder but when RH10 for Word is in use there is a RoboHELP folder with a very similar structure. So if I’m generating a WebHelp can I put the fixes in the RoboHELP folder so that after generation the fixes are in the WebHelp folder in the same way as the HTML version is working?.

Thank you for your response,

Todd H. Johnston

Technical Writer

Peter Grainge

Community Expert

I have removed your email address and other details as it is never a good idea to post them on any forum. They were part of your email signature.

I understand the question but only Rh's developers can answer that. My guess would be that only Rh HTML was patched but maybe they can now fix it for Rh for Word. Support are the people to ask them that.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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