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A
Anonymous
September 26, 2012
Question

RoboHelp 10 - SVN Issue

  • September 26, 2012
  • 1 reply
  • 5167 views

Hi there,

We are having an issue with RoboHelp 10 and SVN (Subversion 1.7.5).

Say, for example, I add three new topics to an online help project, close the project and commit the changes. My colleague performs an SVN update - she can see that the new files are brought down from the server. The new files are then visible in the physical RoboHelp project folder - so SVN has done its job. However, when she opens the online help project on her machine, the three new files are appearing with the red 'X' in the table of contents - suggesting RoboHelp cannot find the files (as per the image below). The files are also not displayed in the project manager pod. However, if we perform a manual import in the project manager, the files are added to the project manager and no longer displayed with the red 'X' in the table of contents.

This has only happened since we upgraded to RH 10 from RH 9. Could it be that there is some setting that we need to configure?

This topic has been closed for replies.

1 reply

RoboColum_n_
RoboColum_n_
Legend
September 26, 2012

I wonder if it would be worth uninstalling and reinstalling the SVN plugin. Chances are that the RH10 update has disturbed something somewhere.

A
Anonymous
September 26, 2012

Hi there,

We don't use an SVN plug-in for our version control. All our version control is using Subversion outside of RoboHelp. This has worked fine in previous versions of RoboHelp - but now it seems to have a problem seeing the added files.

Thanks a lot,

Niamh

A
Anonymous
September 27, 2012

Hi there,

Just to follow up - our tools department is convinced that this must be a problem with RH rather than SVN as SVN seems to be doing what it should. So we are really quite lost! Do you know if it's possible to reinstall RoboHelp 9? Could that be a solution?

The Import/Restore option doesn't work in the case where a team member creates a new file inside a new directory in the project manager. In this case, RoboHelp doesn't seem to be able to pick up the new directory after the SVN commit and update - and so it can't find the file at all. Restore and import do work, however, where a new file is added at root level or in an existing folder.


We have just discovered something - if we delete the cpd file before opening the project, this seems to resolve the issue. We each already have the cpd file set to ignore, but actually hitting the delete key before opening the project seems to correct the issue. (not an SVN > Delete operation, simply a keyboard delete).

Could this be the answer? Is there some way to tell RoboHelp to automatically delete the cpd file each time you open a project?

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