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I've been using RoboHelp 11 since 2014 after initially downloading the trial version and then buying a licence online. As such, I have never had an installation CD. The installation files were all downloaded in 2014.
I have been allocated a new laptop and tried to install RoboHelp 11 on the new laptop. I used the original install files. However, the install throws up the following errors:
When I open RoboHelp and try to edit an html file, the editor does not launch - obviously because RoboHelp has not been installed correctly/the install has unresolved errors.
Would appreciate any advice on how to go about fixing this....
Many thanks in advance!
Did you install it as a local admin with full rights to your c:\ drive? Were the install files located on your c:\ drive (as opposed to some other drive letter - there have been issues reported when installers aren't run from the c:\ drive)?
Thanks for the prompt reply, Jeff.
Yes, I have local admin rights.
The install files were copied over to the C drive of the new laptop.
Hope this clarifies things.
Thanks and regards,
Did you have any copy of Acrobat distiller/reader already on your machine? That may have had an impact on RH trying to load the "headless" version it ships with. Contact Support - install problems are usually a freebie call.
Uninstalled Acrobat and installed RoboHelp again. Has not fixed the problem.
This may sound silly but have you tried seeing if it works? I have seen similar messages and checked with Adobe who advised I could ignore them. I am not saying that's true here but it's worth trying.
After that, try Adobe Support. Normally they only support the current and last version but it's worth a try.
See www.grainge.org for free RoboHelp and Authoring information.
Yes, I did check if RH was working. No, the editor would not open. Neither the WYSIWYG nor the code view. The right pane stayed empty.
Adobe Support sent me a link to the install files - they replied within minutes I must add. (Thank you!) That worked. So I'm presuming the original install files downloaded in 2014 may have got corrupted in some way.