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A
Anonymous
March 11, 2014
Question

RoboHelp 11: Moved project on a network drive, now have Responsive HTML5 output problems

  • March 11, 2014
  • 1 reply
  • 730 views

I am working in RoboHelp 11. I generated a Responsive HTML5 output and put it on a network folder. It looked great for everyone. Then, another user of RoboHelp 11 opened, updated and generated the output, and now when I open the output, the graphics are missing (red X problem) and most of the formatting is gone.

If I reopen and regenerate the project, the output looks fine on my computer again but the other user gets the problems! We both have read/write access to the folder where both the project and the outputs are stored.

Help!

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 11, 2014

Viewing the generated help has nothing to do with the creation of that help – it should appear the same to all users accessing it. You two are clearly doing something that’s not placing all the generated output in some common location.

A
Anonymous
March 11, 2014

I hear you - and I understand that. Nonetheless the issue occurs. When we generate, we both specify the identical output location and starting topic. I am wondering if it could have something to do with the network folder permissions - ? All the users have view access, so I don't think this is the problem, but I'm grasping at straws.

A
Anonymous
March 11, 2014

Adding screen shots of the problematic page. Good and bad:

Good:

Bad:

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