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A
Anonymous
May 24, 2014
Question

Robohelp 11 Trial closes immediately when opened

  • May 24, 2014
  • 1 reply
  • 534 views

Yesterday, I installed a trial of Robohelp 11 on my personal Windows 7x64 machine in an attempt to learn the program for a potential job. 

Fresh install and when I opened the program, it immediately closes.  No error message.  I have spent probably 3 hours troubleshooting on my own and 45 min chatting with Adobe support.  So far, no resolution.  It is completely baffling me.  My userid on the computer is in the Administrators group, and I have no problems installing other software.  This is all that has been done troubleshooting:

1) I have changed the shortcut properties to run as Administrator (Shortcut tab-Advanced-Run as Administrator and Compatibility tab - Run this Program as an Administrator) as well as right clicking on the shortcut and choosing Run as Administrator. 

2) I have tried running in compatibility mode as XP with SP2 and 3.

3) I have completely uninstalled the program, downloaded it again, and reinstalled.

4) I have looked in Event Viewer and found no error or informational messages to point to a problem

5) I have turned on the hidden Administrator account (net user administrator /active:yes), logged in to it and launched the program.  In fact, this was the last thing the Adobe chat support rep suggested I tried before I had to end the session to meet someone for dinner last night.

Those are the main things I can think of that I've done.  I am at a complete loss.  Anyone run into this?

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
May 24, 2014

Hi there

This may be a silly question, but are you certain you have actually installed the application?

I ask because with Adobe apps such as RoboHelp, you perform a download. Then you run a file after you download. Sometimes folks believe that running the first file handles the installation. It usually doesn't. What usually happens is that you extract the installation files to a folder. You then have to visit the folder where the files were extracted to then run the actual installation for RoboHelp.

Apologies if you already were aware of this and have already done what was described.

Cheers... Rick

A
Anonymous
May 24, 2014

I'm 100% positive it's installed.  The initial splash screen for Robohelp comes up (below) and then disappears after about a second or two.

A
Anonymous
May 29, 2014

Given the level of information in your first post, I am assuming you would have mentioned if you had installed to other than the C drive.

I did wonder about an anti-virus program interferring but I think that would prevent Rh from opening rather starting it and then closing. It might nonetheless be worth disconnecting from the internet and turning off the AV.

Where did you unpack the download? Was it to a drive other than C? If it was, try moving the unpacked download to C and then installing.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Yeah I've tried disabling A/V.

I had initially downloaded it to my D drive and installed it to C.  I've since uninstalled completely, downloaded to C and installed to D.  Same thing. 

At this point, I'm just resigned to the fact that it'll never work.  It shouldn't be this hard to install a program.  I wish there was a Mac version of this.  I truly hate Windows.

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