A

Anonymous

Question

RoboHELP 2015 - Generated Flash help Search feature is not working in ie 11 and Firefox ver 47.0.1

Forum|Forum|9 years ago
July 12, 2016
1 reply
2371 views

I have upgraded to RoboHELP 2015 and have installed all 3 updates. When I generate a flash help and then run in IE11, the search function does not display any results. It looks like it's working (displaying Searching) but never displays any results. I see the full data text search in the pod and I see many .xml files generated. If I generate a webhelp, the search feature works but of course I don't have that sexy flash gui that my customer likes. Anyone else having this issue? Is this a bug? Can anyone suggest a workaround or a fix?

FlashHelp

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A

Angelo_Volta

Known Participant

The same thing is happening to me, many of our customers, and the support department at my company.

I contacted RoboHelp support and the agent recommended adding the C: drive to the Trusted Location Settings for your Flash Player.

However, this did not resolve the issue for me or anyone else.

I'm surprised that your FlashHelp works in IE at all. The TOC and Navigation don't display for us so we've stopped using IE completely.

Now we are having this Search issue in Firefox and Chrome .... Adobe Support seems clueless about it.

In any case, make sure your flash plug-in is up to date (in Firefox, it doesn't not automatically update). Let me know if you find a solution....thanks.

Peter Grainge

Community Expert

There are later updates and I believe one includes a fix for search issues.

Issues resolved in Adobe RoboHelp (2015 release)

Adobe - Support : RoboHelp Support Center : Service Releases

See if applying the later patches helps. I note the first link shows five patches while the second only shows four. I believe 4.1 may be the version that is on the download page. If you update via RoboHelp, it should find the latest.

I'm not sure that will fix the problem but it is the first thing to try.

Also see if you get the same issue with the supplied sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Peter Grainge

Community Expert

Peter and Rick,

Thanks, I really appreciate your time on this. I know the Output menu, I'm sorry, I don't think I was being totally clear. FlashHelp is not an output option for the sample projects. It's not in the menu. I'm attaching a screen shot of the New Output menu. What am I missing here?

Best,

Angelo

You're not missing anything, Rick and I are. I just checked RoboHelp 11 and 2015 and it looks like FlashHelp got dropped as an output. I will check this with Adobe.

I'm not overly surprised given the bad press Flash has got in recent years and the increased functionality with HTML5 outputs.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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