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andrer49420061
andrer49420061
Participant
November 20, 2017
Question

RoboHelp 2015 MS Edge Error

  • November 20, 2017
  • 1 reply
  • 733 views

Hello,

it looks like RoboHelp 2015 exported Help File doesn't work with MS Edge if we use the Responsive HTML5 Layout. Same for the WebHelp export option. Even with the latest update. Can that be fixed?

EDIT: It loads forever, that is the problem. The frameset is visible but it loads forever, the loading animation doesn't disappear.

Thanks!

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 20, 2017

    I was about to say "Clues appreciated" but you have edited the post while I tested.

    I just generated the sample project Employee Care 3 using both 2015 and 2017.

    In 2015 responsive help (Azure Blue layout), the help starts to open in Edge but fails to load the TOC or default topic.

    WebHelp opened OK and at a quick glance the only issue was the index not showing.and that was the same in Firefox.

    In 2017 both were OK.

    Try Support as the responsive issue was in 2017 but fixed with an update. Maybe they have an updated layout for 2015. Please post back with their response.

    See www.grainge.org for RoboHelp and Authoring information

    @petergrainge

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    P
    PDF Boy
    Known Participant
    November 23, 2017

    I have reported this to Support. They will investigate and let me know a solution or what they find by the end of play today (apparently)!

    P
    PDF Boy
    Known Participant
    November 27, 2017

    Hi PDF Boy,

    please allow us a little bit more time for investigating the issue. We will get back to you for sure!

    Thanks for your patience,

    Stefan Gentz


    Hi,

    There is a solution to this. Click this link Support provided. I have downloaded a replacement file and installed and re generated help. I  can confirm Responsive Layout in RH2015 using ME Edge now works correctly.

    https://helpx.adobe.com/tech-comm-suite/kb/responsive-html5-microsoft-edge.html

    Hope this helps.

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