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techwriter_sj
techwriter_sj
Participating Frequently
July 27, 2017
Question

RoboHelp 2017 crashes when generating a Master Project

  • July 27, 2017
  • 1 reply
  • 1092 views

I hope someone can help me. I was using RoboHelp 9 before and recently got the trial version for RoboHelp 2017. When I opened my project using 2017, it asked if I wanted to import and upgrade my project so I went ahead and did that. My previous project under RoboHelp 9 was in WebHelp layout. However, in 2017, we are trying to generate and publish the same content in Responsive HTML5 layout.

I created a new "layout" for my existing project file and was able to generate and publish the old webhelp to the Indigo theme for responsive HTML5. However, these project file feeds/publishes to a master project file. When I open up the master project file and try to generate/publish it, RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.

Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.

Any ideas as to why this could be happening?

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 27, 2017

When you say Master Project, are you referring to a merged help setup?

If you go back to the WebHelp layouts, do they still generate OK?

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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techwriter_sj
techwriter_sjAuthor
Participating Frequently
July 27, 2017

When I took over the previous tech writer's job, it was named master project but I guess it is a merged help setup. This file titled "master project" lists 3 .chm files that are projects of their own if that makes sense. I guess it brings the three projects together and publishes it to one location?

I can still generate and publish the master project in RoboHelp 9. However, in 2017, it crashes when trying to generate webhelp or html5.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 27, 2017

Upgraded the 3 child projects and generated and published them first.

Took the same steps I did when I was working with RoboHelp 9. Assumed I could just do the same thing in 2017.

  1. Generate and publish child project
  2. Open "master project" and generate and publish

The only thing I did differently was creating a new output for the child projects and making them into HTML5 layouts instead of the webhelp layouts we used in RoboHelp 9.


If CHMs were being generated before, the process is very different.

Hence asking what was being generated before.

How familiar are you with merged help?

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