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Question

RoboHelp 2017 crashes when generating a Master Project

Forum|Forum|8 years ago
July 27, 2017
1 reply
1092 views

I hope someone can help me. I was using RoboHelp 9 before and recently got the trial version for RoboHelp 2017. When I opened my project using 2017, it asked if I wanted to import and upgrade my project so I went ahead and did that. My previous project under RoboHelp 9 was in WebHelp layout. However, in 2017, we are trying to generate and publish the same content in Responsive HTML5 layout.

I created a new "layout" for my existing project file and was able to generate and publish the old webhelp to the Indigo theme for responsive HTML5. However, these project file feeds/publishes to a master project file. When I open up the master project file and try to generate/publish it, RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.

Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.

Any ideas as to why this could be happening?

This topic has been closed for replies.

Peter Grainge

Community Expert

When you say Master Project, are you referring to a merged help setup?

If you go back to the WebHelp layouts, do they still generate OK?

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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techwriter_sjAuthor

Participating Frequently

When I took over the previous tech writer's job, it was named master project but I guess it is a merged help setup. This file titled "master project" lists 3 .chm files that are projects of their own if that makes sense. I guess it brings the three projects together and publishes it to one location?

I can still generate and publish the master project in RoboHelp 9. However, in 2017, it crashes when trying to generate webhelp or html5.

Peter Grainge

Community Expert

I apologize for the confusion. Frankly, I was handed down this project and told to "click here" a bunch of times so I have zero understanding of how this all works. The only way I can explain is, I have: project_a.xpj, project_b.xpj, and project_c.xpj.

Under RoboHelp 9, under Single Source Layouts, I would double click WebHelp, save and generate and then publish. I would then double click "Microsoft HTML Help" and save and generate and publish for project a, b, and c.

After that, when I open the master project.xpj - I would double click WebHelp under SSL, save, generate then publish. I would then do the same with Microsoft HTML Help.

When I look under "Project Files" for the master project, it lists:

project_a.chm

project_b.chm

project_c.chm

This is why I mentioned .chm. So my gut instinct tells me the master project brings project a, b, and c together to produce just one output?

Disclaimer: I do not know if this is the right way of managing merged projects. Again, I was just handed this and asked to "figure it out."

PeterGrainge if I start all over, and import the projects again to 2017, I have to generate the master project first...then generate the child projects?

No apology needed, it's easier for me knowing you have close to zero knowledge.

First thing is that it is unusual to merge both webhelp and CHMs as cross

project links are created in a different way but maybe you don't have any

of those.

It would be a lot easier to help you if you could share these projects with

me. If you can, see the Contact page on my site. Please send all the

projects in the structure they sit on your machine. If for some reason you

cannot zip them that way, then send them any way you can but include a

screenshot showing their relative structure. So either zip Help files or

send them separately and tell me how to emulate the structure you have.

Help Files

Project A

Project B

Project C

I assume whoever set this up is no longer able to advise.

It's late here but I'll try to look tomorrow, if not I will do so over the

weekend.

Your files will not be shared with anyone else and will be deleted once the

problem is solved.

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