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Question

RoboHelp 2017 crashes when generating a Master Project

Forum|Forum|8 years ago
July 27, 2017
1 reply
1092 views

I hope someone can help me. I was using RoboHelp 9 before and recently got the trial version for RoboHelp 2017. When I opened my project using 2017, it asked if I wanted to import and upgrade my project so I went ahead and did that. My previous project under RoboHelp 9 was in WebHelp layout. However, in 2017, we are trying to generate and publish the same content in Responsive HTML5 layout.

I created a new "layout" for my existing project file and was able to generate and publish the old webhelp to the Indigo theme for responsive HTML5. However, these project file feeds/publishes to a master project file. When I open up the master project file and try to generate/publish it, RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.

Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.

Any ideas as to why this could be happening?

This topic has been closed for replies.

Peter Grainge

Community Expert

When you say Master Project, are you referring to a merged help setup?

If you go back to the WebHelp layouts, do they still generate OK?

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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techwriter_sjAuthor

Participating Frequently

When I took over the previous tech writer's job, it was named master project but I guess it is a merged help setup. This file titled "master project" lists 3 .chm files that are projects of their own if that makes sense. I guess it brings the three projects together and publishes it to one location?

I can still generate and publish the master project in RoboHelp 9. However, in 2017, it crashes when trying to generate webhelp or html5.

Peter Grainge

Community Expert

No apology needed, it's easier for me knowing you have close to zero knowledge.

First thing is that it is unusual to merge both webhelp and CHMs as cross

project links are created in a different way but maybe you don't have any

of those.

It would be a lot easier to help you if you could share these projects with

me. If you can, see the Contact page on my site. Please send all the

projects in the structure they sit on your machine. If for some reason you

cannot zip them that way, then send them any way you can but include a

screenshot showing their relative structure. So either zip Help files or

send them separately and tell me how to emulate the structure you have.

Help Files

Project A

Project B

Project C

I assume whoever set this up is no longer able to advise.

It's late here but I'll try to look tomorrow, if not I will do so over the

weekend.

Your files will not be shared with anyone else and will be deleted once the

problem is solved.

If for some reason you cannot share the projects, the first step is to get to understand how merged help works. There are a number of pages on my site covering the subject. See Merged Help.

It looks more daunting than it really is and you would do well to download the sample merged help project and play with that. It is deliberately lighter than a live project so that you can get your mind around it.

Of course it will take longer to work out what is wrong.

Also if you can add of the TOC. If it is only showing CHMs, I can't see how you would get merged webhelp.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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