Participating Frequently

Question

RoboHelp 2017 crashes when generating a Master Project

Forum|Forum|8 years ago
July 27, 2017
1 reply
1092 views

I hope someone can help me. I was using RoboHelp 9 before and recently got the trial version for RoboHelp 2017. When I opened my project using 2017, it asked if I wanted to import and upgrade my project so I went ahead and did that. My previous project under RoboHelp 9 was in WebHelp layout. However, in 2017, we are trying to generate and publish the same content in Responsive HTML5 layout.

I created a new "layout" for my existing project file and was able to generate and publish the old webhelp to the Indigo theme for responsive HTML5. However, these project file feeds/publishes to a master project file. When I open up the master project file and try to generate/publish it, RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.

Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.

Any ideas as to why this could be happening?

This topic has been closed for replies.

Peter Grainge

Community Expert

When you say Master Project, are you referring to a merged help setup?

If you go back to the WebHelp layouts, do they still generate OK?

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

techwriter_sjAuthor

Participating Frequently

When I took over the previous tech writer's job, it was named master project but I guess it is a merged help setup. This file titled "master project" lists 3 .chm files that are projects of their own if that makes sense. I guess it brings the three projects together and publishes it to one location?

I can still generate and publish the master project in RoboHelp 9. However, in 2017, it crashes when trying to generate webhelp or html5.

Peter Grainge

Community Expert

If for some reason you cannot share the projects, the first step is to get to understand how merged help works. There are a number of pages on my site covering the subject. See Merged Help.

It looks more daunting than it really is and you would do well to download the sample merged help project and play with that. It is deliberately lighter than a live project so that you can get your mind around it.

Of course it will take longer to work out what is wrong.

Also if you can add of the TOC. If it is only showing CHMs, I can't see how you would get merged webhelp.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Needing both outputs makes sense.

If you are not familiar with CHMs then I guess this is your first foray into authoring. RoboHelp not a difficult tool as authoring tools go but it does require some training. Merged help adds a layer of complexity.

Your company cannot expect you to learn this tool without some training or support.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded