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L
lisabj4
Inspiring
November 6, 2018
Question

Robohelp 2017 Predictive Search Does Not Work

  • November 6, 2018
  • 1 reply
  • 1437 views

We just upgraded from RoboHelp2015 to 2017. We opened our 2015 responsive HTML project in 2017. Is this all that needs to be done to "upgrade" the project? I was able to create the RHTML5 output, but the predictive search doesn't work. Is there a different way to "upgrade" the project other than opening the project file (after deleting the CPD file)? Is there a setting in RH that "turns on" the predictive search capability that we need to do? We are still using the Charcoal_Grey screen layout. I saw another team within our company that upgrade a similar project using the Charcoal Grey screen layout and their predictive search works in 2017 output.

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 6, 2018

Did you also apply the updates to 2017 before you upgraded?

Peter Grainge

www.grainge.org

@petergrainge

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L
lisabj4Author
Inspiring
November 6, 2018

We have both 2017 updates applied before upgrading our project.

L
lisabj4Author
Inspiring
November 7, 2018

The logic. Update 2 fixed a problem with search not working. That's not the same thing and I believe there were problems also reported with predictive search not working. Not sure offhand if it was the same solution. To fix the "not working" issue it wasn't sufficient to just apply Update 2. You also have to take a fresh copy of whatever layout was in use, giving it a slightly different name because you can't use the name of an existing layout and you will want to keep the old one for reference if customisations have been applied. The new layout will not pick up your changes.

Thus you need to try a supplied layout to see if that fixes the problem. If it does, then at least you know the problem is with your layout.

I am reading your posts as saying you created your own layout. Was that entirely from scratch or by modifying a supplied layout? If the latter, then you will need to repeat the changes. If it was from scratch, then you will need to modify that but I can't help there.

There is another thread about adding home brewed layouts to the Gallery button. Re: RH 11 Imported Screen Layout Not Displaying in Gallery

Let us know if using a supplied layout without modifications fixes the issue.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge


I tried to generate the RHTML5 output using the Charcoal_Grey screen layout which is what I based my custom layout from. I still don't get predictive search in my output. I'm starting to wonder if we don't have the upgrades installed. If I go to "About RoboHelp" how can you tell if the upgrades have been applied? Our version says 13.0.2.334. I also wonder if I should delete the Charcoal_Grey layout and import it again into my project and see if that works. What do you think? I really appreciate all your help Peter.

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