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cheryls1730789
Known Participant
February 14, 2019
Question

RoboHelp 2019 Features

  • February 14, 2019
  • 1 reply
  • 2051 views

I am new to RoboHelp 2019 and been trying to work out a few problems. I have spoken with Adobe tech support and they were not able to answer a few of my questions. I am hoping someone out there can. Here are the questions:

1. Classic 2019 contains framesets but new 2019 does not (at least I cannot find it in the product). Will it be supported or is it a dropped feature?

2. New 2019 seems a bit buggy right now but Classic 2019 works smoothly. When Adobe moves forward, will Classic version also be updated, or is Adobe's plan only to update the New 2019?

3. In New 2019 update 4 I could upgrade a project file from version 2015, but I was having a few css issues (hence the call to tech support). Tech support's first move was to have me go to update 5. So I deleted my test upgrade project and made the update. Now New 2019 doesn't allow me to upgrade ANY projects so I am dead in the water except to start with a new project -- which puts me back with a few css issues. Is any one else have a problem upgrading with update 5?

So as of now I am a happy Classic 2019 user only.

thank you to anyone that replies

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 14, 2019
    1. On the toolbar look for Insert HMTL Elements (+ sign)
    2. Only Adobe can answer that.
    3. Upgrading with Update 5 applied is working OK for me. I believe someone did have a similar issue with an earlier update but it's certainly not a common problem. I wonder if something when wrong with the update? Try upgrading one of the sample projects that are in 2019 Classic.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

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    C
    cheryls1730789Author
    Known Participant
    February 14, 2019

    If you are referring to iframe, I do not understand how that is at all the same as framesets. With framesets I could decide to have 2 to 3 frames (whether vertically or horizontally), name them, and send topics to the designated frames with links (as needed). I will do more research in the Robohelp manual on iframes but as of now they seem different.

    C
    cheryls1730789Author
    Known Participant
    February 15, 2019

    I wouldn't count on Update 6 fixing this as it shouldn't be happening with Update 5.

    Is RoboHelp installed to the default path and does whoever installed it have admin rights?

    Also when you upgrade, the new project must go to a new location. RoboHelp suggests a path but are you changing that?

    If those ideas don't help and as this is happening with any project, I think I would try to uninstall and reinstall.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge


    To answer your questions:

    Yes Robohelp is installed to the default location and it was installed with admin rights

    When I am doing the upgrade, I am using the suggested folder from Robohelp.

    Since the install program installed both New 2019 and classic 2019 initially, do I also uninstall classic 2019? OR does the install
    program know to only install New 2019 if it sees classic 2019 already installed?

    Thank you

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