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cheryls1730789
Known Participant
February 14, 2019
Question

RoboHelp 2019 Features

  • February 14, 2019
  • 1 reply
  • 2047 views

I am new to RoboHelp 2019 and been trying to work out a few problems. I have spoken with Adobe tech support and they were not able to answer a few of my questions. I am hoping someone out there can. Here are the questions:

1. Classic 2019 contains framesets but new 2019 does not (at least I cannot find it in the product). Will it be supported or is it a dropped feature?

2. New 2019 seems a bit buggy right now but Classic 2019 works smoothly. When Adobe moves forward, will Classic version also be updated, or is Adobe's plan only to update the New 2019?

3. In New 2019 update 4 I could upgrade a project file from version 2015, but I was having a few css issues (hence the call to tech support). Tech support's first move was to have me go to update 5. So I deleted my test upgrade project and made the update. Now New 2019 doesn't allow me to upgrade ANY projects so I am dead in the water except to start with a new project -- which puts me back with a few css issues. Is any one else have a problem upgrading with update 5?

So as of now I am a happy Classic 2019 user only.

thank you to anyone that replies

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 14, 2019
    1. On the toolbar look for Insert HMTL Elements (+ sign)
    2. Only Adobe can answer that.
    3. Upgrading with Update 5 applied is working OK for me. I believe someone did have a similar issue with an earlier update but it's certainly not a common problem. I wonder if something when wrong with the update? Try upgrading one of the sample projects that are in 2019 Classic.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

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    cheryls1730789Author
    Known Participant
    February 14, 2019

    If you are referring to iframe, I do not understand how that is at all the same as framesets. With framesets I could decide to have 2 to 3 frames (whether vertically or horizontally), name them, and send topics to the designated frames with links (as needed). I will do more research in the Robohelp manual on iframes but as of now they seem different.

    C
    cheryls1730789Author
    Known Participant
    February 15, 2019

    The uninstaller is the same as the installer, both versions.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge


    Mystery is solved. After uninstalling and installing I tried upgrading the RH2015 sample project and that worked. I then logged in under my normal login and tried one of my help files with no frameset and the same errors started happening again. I deleted the RH2015 upgraded and tried upgrading that again and the error occurred.

    Apparently, between upgrade 4 and 5, you now must have an admin account to perform an upgrade; otherwise you get the errors I was receiving. Where I work admin accounts only have access to C drives (except the privileged few) and all other login accounts are not admin accounts. So since I am not a privilege one, my admin account is limited (which I use for installs) but I work with my non-admin account because I need to get to network drives. Hence now we know why the problem was occurring.

    I seem to still have the css spacing problems, but I will have to take pictures of those problems. I will put out a new issue next week on that.

    thanks to all that helped

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