RoboHelp 2020 - Can't Update

Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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I am trying to upgrade RoboHelp 2020. Help > Check for Updates returns the message "You'll need a new app to open this auphd link
Platform: Windows 10. My current RH version is RH 2020.6.76.
How do I get past the error message?

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correct answers 1 Correct answer

Community Beginner , Jan 29, 2022 Jan 29, 2022
I attempted to uninstall through Windows Apps & Features.  Although this seems to work for other software, it would not let me uninstall RH. I suppose being on a company computer might have made a difference (?).Regardless, simply reinstalling quickly fixed the problem.

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Adobe Community Professional ,
Jan 21, 2022 Jan 21, 2022

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I have never seen that error or reports of it. Try rebooting first. After you see that a new version is available, close RoboHelp before proceeding. 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

New Users: Default forum names can be changed in your Account Settings.

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Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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I closed everything on my computer and rebooted.  I still get the same error.
Help > Check for Updates = "You'll need a new app to open this auphd link."   

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Adobe Community Professional ,
Jan 21, 2022 Jan 21, 2022

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For another Adobe app the advice is to uninstall and reinstall.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

New Users: Default forum names can be changed in your Account Settings.

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Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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Fixed.
There is no 'Uninstall."
The answer was to simply re-install RH 2020. The reinstall took care of everything. I was then able to Check for Updates and upgrade.

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Adobe Community Professional ,
Jan 22, 2022 Jan 22, 2022

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If you go to the PC Settings > Apps and click on Adobe RoboHelp you will see uninstall. Where were you looking?

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

New Users: Default forum names can be changed in your Account Settings.

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Community Beginner ,
Jan 29, 2022 Jan 29, 2022

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I attempted to uninstall through Windows Apps & Features.  Although this seems to work for other software, it would not let me uninstall RH. I suppose being on a company computer might have made a difference (?).

Regardless, simply reinstalling quickly fixed the problem.

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Community Beginner ,
Jan 29, 2022 Jan 29, 2022

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You are correct-- I exagerated the part about 'No Uninstall.'  It would have been more accurate to say that the default Windows Uninstall option refused to uninstall. I didn't see an uninstall optionn within RoboHelp or within Adobe's menu, so I tried  Windows Apps & Features. Although a Windows Apps & Features Uninstall option is available, it refused to do my bidding. I'm not sure if others would have the same experience -- I am on a company computer that may have unique settings and restrictions. Since the reinstall fixed the issue, I have no desire to backtrack. I'll leave an uninstall to someone else to attempt.

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