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SrikarGanti
New Participant
August 18, 2023
Answered

RoboHelp 2022 Error - Unable to edit layouts

  • August 18, 2023
  • 2 replies
  • 599 views
I am shown an error to restart RoboHelp when I try to:
  • Insert images to apply as Layout backgrounds, or any layout changes
  • Change topic folder names from the RoboHelp application. (This isn't a problem as I was able to go to the folder and make changes there)
 
I tried the below and they did not resolve the issue:
  • Restarting Robohelp from Help menu (as the error message said).
  • Restarting VDI.
  • Deleting the old layout and making a new one.
  • Creating a new project and editing the layout there.

 

    This topic has been closed for replies.
    Correct answer Peter Grainge

    By environment do you mean the VDI (Virtual Desktop Interface)? I have to use the VDI to access client-provided software like RoboHelp.

     

    Thanks for having a look Mr. Grainge.


    That is what I meant. I'm simply not sure that set up is supported so I have reached out to an Adobe contact. It might not be that so perhaps contact Adobe Support yourself.

     

    See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    2 replies

    Peter Grainge
    Peter Grainge
    Community Expert
    August 24, 2023

     

    Update: Initially I thought it sounded a little different to other remote installations but I have just learned that this setup should work OK. Also that Support are in touch with @SrikarGanti to resolve this.

     

    Please update with what the issue was when it has been fixed.

     

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
    G
    Gray28594389k22n
    Inspiring
    August 24, 2023

    I got it to work last night. The solution did not require editing CSS. Dealing with the mobile skin in the RH editor is not intutive and the https://helpx.adobe.com/robohelp/using/frameless-skin-editor.html documentation skirts mobile editing.

     

    The key was to delete the About and Feedback header links in the Layout tab.

     

    Add an icon to the remaining header link Favorites by swapping the menu.svg icon out in the project folder with your icon of choice.

     

    Remove the header links "Favorites" title and edit the tooltip to reflect your intentent in the Layout tab. In my case the tooltip displays "Home" becusue my users got back to the web page that launched the Studio help file.

     

    Set the Mobile Top Section "Logo" Layout "Display" property to none.

     

    Move the Mobile Header Links "menu" to the left side of the screen where the "Logo" icon was and resize the control to suit your needs.

     

    Swapping out the Desktop "Home Page" logo with a custom header link icon that routes users back to my web site "Home" was a piece of cake as stated in the original post.

     

    Thanks for all the help...it got my brain ticking.

     

    Peter Grainge
    Peter Grainge
    Community Expert
    August 19, 2023

    I am not sure that this is an environment in which RoboHelp is supported. I have asked an Adobe contact and will post back when I hear from them.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
      Peter Grainge
      Peter Grainge
      Community Expert
      August 19, 2023

      I have unmarked this as a correct answer as it does not solve your issue. That will be when we know one way or the other.

       

      BTW. If you wish, you can change the assigned username to something more friendly in your profile.

      ________________________________________________________

      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

      Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
      S
      SrikarGantiAuthor
      New Participant
      August 21, 2023

      By environment do you mean the VDI (Virtual Desktop Interface)? I have to use the VDI to access client-provided software like RoboHelp.

       

      Thanks for having a look Mr. Grainge.

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