RoboHelp 2022: Publish Profiles Not Appearing

Forum|Forum|11 months ago
April 9, 2025
3 replies
536 views

Hi Peter. I am having this issue and have tried all the solutions I have found--deleting the Publish folder and copying the files. Deleting the Output Preset from within RH and copying it anew. When I open the project, all of the Publish profiles are intact in the Output Preset. All of the files show synced on our SharePoint site for both of us--the other writer can see the exact same file date / time for the preset. However, when she opens the RH project and navigates to the Output Preset and clicks the Publish link to see the Publish profiles, the entire list is missing ... but I can see the list when I open the same exact project. Again, it appears that the preset file is the same file for both of us--everything shows synced--we can even update a topic separately and see the other's updates--so I know the syncing is working. Do you have any other ideas what we can try or why she might not be seeing the list of Publish profiles? We have several children projects with a parent, and I can see the Publish profiles in all of them--she can see none.
[Moderator Note - thread split off from original post on different thread - https://community.adobe.com/t5/robohelp-discussions/robohelp-2022-output-presets-disappeared-can-t-create-new/m-p/13457947#M147718]

Peter Grainge

Community Expert

I'll look in the morning but this thread was about missing presets and you are talking about publishing profiles. This should have been a new thread.

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Gina39036576znwoAuthor

Known Participant

Thanks. My apologies--I guess because my coworker is missing all of the Publish profiles for the same, synced Output Preset ... but I am not missing any, I thought it was potentially related to this problem.

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Gina39036576znwoAuthor

Known Participant

Okay. So to clarify ... only the Output Presets will carry over to others' projects, not the Publish Profiles. Each person accessing the RH project would need to create their own Publish Profiles.

Correct

I thought I read that they should display per the project.

Nope.

But it sounds like you're telling me that even though they can see the Output Preset, the list of Publish Profiles will need to be recreated per person accessing the project. Is that correct?

Yes

I was wondering if it isn't in the Preset itself, where is this data stored and can it be copied to other users' machines?

Many of the options in the Output tab have Export options. Connection Profiles are not shown there and if you look at the Collaborate options there is no Export. The settings are not part of the project and cannot be copied. You have to create them on each users machine.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Thanks for the confirmation, Peter. At least now I know we aren't going crazy.