Skip to main content
A
Anonymous
April 3, 2011
Question

Robohelp 7 Webhelp will not compile

  • April 3, 2011
  • 1 reply
  • 3960 views

I have Windows XP Pro SP3 with latest patches. I started with RoboHelp 7 fully patched. MS Office 2007 fully patched.

I have full security rights to my login.

I get errors whether generating webhelp via the GUI or the commandline. Until I tried to generate finaly changes to the first draft of this project, I could generate without error.

When generating webhelp or webhelp pro I get the error:

Preparing to create WebHelp Pro...
Finished preparing in 1 sec(s)

Initializing compiler...
Generating WebHelp Pro 5.50 (7.01.001)...
Error: Can not register active script for language:javascript)
Template Error: can not resolve macro: RegisterResolvers

Fatal Error: Cannot run macro: RegisterResolvers in compilation script.

I get this for ANY project, even the samples.

I found a couple of topics that gave some advice, but that did not help.

I have tried uninstalling and reinstalling and renaming various files, as suggested by these topics, all to no avail.

The link with information that I have followed are:

http://forums.adobe.com/message/844712#844712

The one thing I did not try mentioned in the above link, was to use the RoboScriptReg.exe mentioned, since a search for it did not reveal where it can be obtained.

I changed the Word macro security settings from "Disable all macros with notication" to "Enable all macros (not recommended...".I am not sure why this would matter, since I am not using Word to enter the data, but I tried it and still no go.

There has got to be some solution other than format and reinstall; or shell our money for the latest version. I am surprised that there does not appear to be a way to figure out what is wrong just by searching on the error output.

Is there a commandline option that I overlooked, or a hidden option to get RoboHelp to give an error to better pinpoint the problem?

I will greatly appreciate all help in resolving this issue.

This topic has been closed for replies.

1 reply

K
Kathy Burke
Known Participant
April 11, 2012

I am having the exact same error in RH 9.

Was working fine until today when I tried to output a file updated from a RH8 project. Can someone pleae help???

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 12, 2012

Try deleting the CPD file and then reopen the project.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
K
Kathy Burke
Known Participant
April 12, 2012

No utility, it is a permissions thing. Power User and Local Admin are not the same thing and you need to be the latter. Speak to your IT guys.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


I am and always have been an administrator on my machine (just checked). We do have a very invasive IT team that downloads “patches” every week, so that might have something to do with it. They always deny any culpability and they don’t even know what RoboHelp is, so I doubt that a support ticket would help.

I have downloaded the latest installer for TCS 3.5 and am planning to remove all of TCS 3 and re-install 3.5, unless there is some reason not to do so. I think this night be some sort of registry error and perhaps that will fix it.

Two things happened yesterday. First, I could not open RoboHTML at all and then when I closed all my other programs I was able to open it. I then opened an old project file and that’s when the trouble started. But now it happens with every project (even the samples) so I’m completely baffled.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices