Robohelp 7 Will Not Install

i doubt that Dell can help you on this. It is something to do with your environment. There is no reference to speaking to your IT people. Have you spoken to them? The fact that you also have an IE problem, you can install to other PCs, you had a McAffee problem and so on, all points to something being horribly wrong with your PC.

I really have no ideas other than what I have posted. Sorry.

I know what I would be doing but it's not something I am comfortable recommending because of the attendant risks. Your call if you follow this and only after backing up everything in sight.

First I would install JV16 which is a cleanup tool recommended by another forum I follow. After removing RH, I would let that run loose. So far, it has never given me a problem afterwards but that might just be me being lucky.

Then I would look at the old instructions for cleaning the registry, figure out the current equivalents and make sure JV16 had removed them all.

Depending on your expertise, you might want to involve your IT guys in that.

i would also throw an extract of every error message seen at Google. Surprising how much that can reveal.

Like I said it is risky. Have you read that troubleshooting guide yet? Everyone seems to be ignoring that and it might just contain a paragraph that makes you sit up.

I know what I would be doing but it's not something I am comfortable recommending because of the attendant risks. Your call if you follow this and only after backing up everything in sight.

First I would install JV16 which is a cleanup tool recommended by another forum I follow. After removing RH, I would let that run loose. So far, it has never given me a problem afterwards but that might just be me being lucky.

Then I would look at the old instructions for cleaning the registry, figure out the current equivalents and make sure JV16 had removed them all.

Depending on your expertise, you might want to involve your IT guys in that.

i would also throw an extract of every error message seen at Google. Surprising how much that can reveal.

Like I said it is risky. Have you read that troubleshooting guide yet? Everyone seems to be ignoring that and it might just contain a paragraph that makes you sit up.

Marilyn.

This post is about someone else who had a problem with one of the DLLs you refer to.

http://tinyurl.com/3ct5wq

Note the common link is AV software.

I can only suggest you guys turn off AV software (disconnecting from the net) and try again. Also you are just going to have to work through that troubleshooting guide.

Sue -

Not sure, I have just completed a reinstall, and not Acrobat 3D doesn't launch :)

Those errors are logged in your system events: Control Panel >> Administrative Tools >> Events.

I seem to have those as a recurring theme. Also, the help guide that I am working on is very large.

Keep you posted,
Marilyn

Peter, sorry, posted that too soon, there are a few. So here are the others:

... faulting module msvcr80.dll, version8.0.50727.1433, fault address 0x000149d1.

..faulting module unknown, version 0.0.0.0, fault address 0x245c8928

the ntdll.dll error also pops up on
faulting application explorer.exe, version 6.0.2900.3156, faulting module ntdll.dll, version 5.1.2600.2180.

------------
I get both the explorer and robohelp errors.

thanks again.

Peter,

Finally located the specific error that Robohelp last threw, before I had to reinstall:

"Faulting Application robohtml.exe,version 7.0.145.0, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00043345"

thanks for you help and advice!

Sue, yours is the same problem. Although I haven't tried installing on another machine, since I don't have an extra machine for this purpose.

I have done the same steps - defragged, dskchk, cleanup, uninstalled previous RH version, and thought I had it nailed yesterday.

I am now reinstalling the entire technical suite. The previous McAfee problem update - opened the log, and those events logged are not enforced, so says the log.

Mark

Another PC? If that does not indicate the CD is faulty then I think you will need to either follow the link to the troubleshooting guide for RH7 on Adobe's site or contact Support.

It's not a message I am familiar with.

Ok, checking the McAfee log.. think the IT boys had the screws a bit too tight. It was blocking a lot of stuff, even microsoft .dot templates (so much for workgroup templates), but they basically set it so that programs can't run from temp folders. Having them disable it for now. Uninstalling the entire suite and going to reinstall. Let you know if that was the problem.